Julie Shimchick
Springfield,IL
Summary
At Memorial Medical Center, I excelled in enhancing patient care and staff efficiency, implementing training programs that significantly improved onboarding processes. My adeptness at patient relationship management and multitasking, coupled with a strong foundation in preauthorizations and insurance verifications, drove substantial improvements in patient satisfaction and operational workflows.
Overview
30
30
years of professional experience
Work History
Clinical Coordinator
Memorial Medical Center
02.2015 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Implemented new policies and educated staff on changes.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Built strong relationships with patients and families for optimized care satisfaction.
- Preauthorization for Radiation treatment and insurance verification
- Answering and triaging phone calls
- schedule new patients
Team Leader
Memorial Medical Center
12.1998 - 02.2015
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Valet
File Clerk
Memorial Medical Center
07.1995 - 12.1998
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
Patient Registrar
Memorial Medical Center
07.1994 - 07.1995
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
Education
High School Diploma -
Jacksonville High School
Jacksonville, IL06-1986
Skills
- Developing training programs
- Patient services management
- Patient confidentiality
- Patient relationship management
- Multitasking
- Preauthorizations
- answering phones
- Insurance verifications
- scheduling
- preparing appropriate documentation
Timeline
Clinical Coordinator
Memorial Medical Center
02.2015 - Current
Team Leader
Memorial Medical Center
12.1998 - 02.2015
File Clerk
Memorial Medical Center
07.1995 - 12.1998
Patient Registrar
Memorial Medical Center
07.1994 - 07.1995
High School Diploma -
Jacksonville High School