Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
web
Open To Work

Julie Shown

PROFESSIONAL
Louisville,TN

Work Preference

Job Search Status

Open to work

Desired Job Title

Loss PreventionLaw Enforcement DispatcherDrug and Alcohol InternMidwife doula assistHospital patient care

Work Type

Seasonal WorkPart TimeFull Time

Location Preference

On-SiteRemote
Location: Maryville Knoxville, TN
Open to relocation: No

Salary Range

$15/hr - $1000/hr

Important To Me

Work-life balanceFlexible work hoursWork from home option

Summary

Detail-oriented professional known for delivering exceptional customer service and effective communication. Experienced in market analysis and promotional activities, ready to leverage expertise to drive sales growth and enhance client engagement. Results-driven professional with extensive experience in customer relationship management, market analysis, and sales strategy development. Proven ability to identify customer needs and implement effective promotional activities to drive revenue growth.

Overview

22
22
years of professional experience

Work History

Business Development Specialist

Ford
Maryville
02.2006 - 05.2009
  • Implemented promotional activities such as print advertising campaigns, email campaigns, direct mailings.
  • Provided assistance to prospective clients to encourage high level of customer service.
  • Managed multiple projects to achieve high levels of success.
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend best products and services.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Insurance Agent/Management Associate

Direct General Insurance
Knoxville
02.1995 - 01.2006
  • Educated clients on policy details and coverage options available.
  • Processed policy changes and renewals efficiently to maintain client satisfaction.
  • Collaborated with underwriters to assess risk factors and set premiums.
  • Resolved customer inquiries and complaints promptly to enhance service experience.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Responded to customer inquiries and problems to promote great service.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Conducted regular assessments of team performance to identify areas for development.
  • Provided training and guidance to new administrative staff to ensure high-quality support services.

Operator/Major Crimes & Homicide

Knoxville City Police Department
Knoxville
05.1995 - 01.2000
  • Operated communication systems to relay information during emergency situations.
  • Documented incidents and prepared reports for law enforcement activities.
  • Provided support in managing evidence and property for investigations.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Operated multi-line phone systems to manage high call volumes efficiently.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
  • Greeted callers and identified their needs quickly and accurately.
  • Maintained a professional demeanor while handling customer calls.
  • Documented messages left by callers and delivered vital information to intended employees.

Workers' Compensation Claims Representative

Liberty Mutual Group
Knoxville
03.1992 - 02.1995
  • Evaluated claims to determine eligibility and compliance with state regulations.
  • Communicated with injured workers to gather necessary information for claims processing.
  • Coordinated with healthcare providers to obtain medical records and treatment details.
  • Identified potential fraudulent claims by reviewing documentation for inconsistencies.
  • Assisted injured workers in understanding their rights under the Workers' Compensation Act.
  • Maintained records of claim activities such as payments, denials, settlements and appeals.
  • Evaluated medical reports for accuracy and completeness to support disability determinations.
  • Provided timely responses to inquiries regarding the status of claims.
  • Analyzed data related to workers' compensation claims including injury severity, causation and duration of benefits.
  • Input claim information and payments into company database.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.

Bookkeeper/Assistant Manager

Winn Dixie Supermarket
Knoxville
07.1987 - 03.1993
  • Maintained general ledger entries and account balances meticulously.
  • Implemented efficient bookkeeping procedures to improve workflow.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Received and recorded cash, checks and transfers.
  • Resolved guest complaints promptly to maintain a positive environment.
  • Coordinated scheduling to optimize workforce deployment during peak hours.
  • Implemented staff performance evaluations to encourage professional development.
  • Enforced safety and sanitation procedures to comply with health regulations.
  • Facilitated communication between departments to enhance operational flow and teamwork.
  • Resolved customer complaints in a professional manner.
  • Trained new employees on job duties and company policies.
  • Audited cash registers at the end of each shift for accuracy.
  • Assigned tasks to employees and monitored progress of projects.
  • Provided guidance and support to team members when needed.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Loss Prevention Representative

Liberty Mutual Group
Knoxville
01.1990 - 03.1992
  • Implemented security measures to enhance overall store safety and security standards.
  • Assisted in developing strategies for reducing shrinkage across various departments.
  • Engaged with customers to promote a safe shopping environment and prevent losses.
  • Participated in weekly meetings with management team members regarding current loss prevention initiatives.
  • Enforced safety rules among employees while also educating them on proper security protocols.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Provided training to staff on loss prevention procedures and techniques.

Education

Some College (No Degree) - AOA (Administrative Office Assistant)

Rice Business College
Knoxville

Skills

  • Customer relationship management
  • Market analysis
  • Sales strategy development
  • Lead generation
  • Proposal writing
  • Business negotiation

Timeline

Business Development Specialist

Ford
02.2006 - 05.2009

Operator/Major Crimes & Homicide

Knoxville City Police Department
05.1995 - 01.2000

Insurance Agent/Management Associate

Direct General Insurance
02.1995 - 01.2006

Workers' Compensation Claims Representative

Liberty Mutual Group
03.1992 - 02.1995

Loss Prevention Representative

Liberty Mutual Group
01.1990 - 03.1992

Bookkeeper/Assistant Manager

Winn Dixie Supermarket
07.1987 - 03.1993

Some College (No Degree) - AOA (Administrative Office Assistant)

Rice Business College

Similar Profiles

CREATE PROFILE
Julie ShownPROFESSIONAL