JULIE SHUM
Locust Grove,VA
Summary
Skilled administrative professional with over 20 years of experience in client support services. Proven exceptional technological, records management and administrative operations skills. Motivated to utilize my talents, strengths and skills to meet and exceed the organization's goals and objectives.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Builders First Source/Trussway
08.2018 - 09.2024
- Audit, manage and process lumber, maintenance, and office invoices using an online payment platform, BFS Online AP portal
- Initiate and process new vendor applications and agreements
- Generate purchase order numbers for manufacturing and maintenance orders
- Assist with the organization's randomized employee drug screening tests as necessary
- Serve as the organization's certified notary and witness to formal documents
- Greet and direct incoming visitors and vendors appropriately
- Manage a high volume of multi-line phone calls phones in a professional and courteous manner, while providing information and directing calls accordingly
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Front Desk Manager
Avalon Ballston Place
04.2012 - 09.2014
- Provided day to day direction to concierge staff in accordance with company regulations
- Participated in General Manager, Maintenance Manager and Customer Service Supervisor monthly budget meetings
- Expertise in supply ordering, managing monthly and annual budgets, and serving as a consultant to vendors
- Managed the monthly concierge staffing schedule for full-time and temporary as needed
- Served as the organization's bookkeeper responsible for weekly and monthly invoices
- Spoke with vendors to verify account statuses
- Served a vital role in the implementation of a new Quality Service Inspection format, currently the standard at concierge-based communities
Customer Service Associate
Archstone Newport Village & Archstone Van Ness
07.2009 - 04.2012
- Collaborated in the day-to-day operations of the apartment communities
- Participated in the quality assurance initiatives, resulting in a 98% passing rate
- Managed supply services for the management and leasing office
- Provided apartment tours and rental services to prospective tenants while adhering to fair housing regulations
Education
Associate of Applied Science - GENERAL STUDIES
Tidewater Community College
Norfolk, VA05.2004
Skills
- Microsoft Office suite expertise (Word, Excel, Teams, and SharePoint)
- Detail & results oriented
- Confidentiality
- Conflict resolution
- Administrative Support
- Customer and client relations
- Filing
- Office and Records Management
- Scheduling and calendar management
Accomplishments
- United States Navy Veteran
- Volunteer at National Police Week in Washington, D.C. 2009-2019
- Notary Public commission expires 11/30/27
Military Service
UNITED STATES NAVY 01/1996 - 10/09/1999
Naval Air Station Cecil Field
Timeline
Administrative Assistant
Builders First Source/Trussway
08.2018 - 09.2024
Front Desk Manager
Avalon Ballston Place
04.2012 - 09.2014
Customer Service Associate
Archstone Newport Village & Archstone Van Ness
07.2009 - 04.2012
Associate of Applied Science - GENERAL STUDIES
Tidewater Community College
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