Julie Siebenaler
La Jara,NM
Summary
Results-oriented professional with extensive experience in operations management at the United States Postal Service. Achieved significant improvements in customer satisfaction and revenue through innovative retail strategies. Expertise in team leadership and crisis management, ensuring efficient workflows and high safety standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Postmaster Officer In Charge
United States Postal Service
04.2002 - 04.2010
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Streamlined postal operations for increased productivity through effective staff training and resource allocation.
- Facilitated effective communication between staff members by encouraging open dialogue on workplace issues or suggestions for improvement.
- Developed and maintained detailed reports of all post office activities using Microsoft Windows applications/software.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 100%.
- Issued money orders .
- Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
- Maintained 100% accuracy through closely auditing and reviewing daily documents.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
- Used Microsoft software applications/software to manage rent collection and billing for post office boxes.
- Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
Education
Associate of Applied Science - Geology, Paleontology, Business
Mesalands Community College
Tucumcari, NM2010
Skills
- Teamwork and loyalty
- Time management
- Reliability
- Excellent communication and organizational skills
- Operations management and security protocols
- Interagency coordination
- Adaptability and continuous improvement
- Equipment preventive maintenance
- Professionalism
Appreciation of Service and Commitment Award
Upholding honest and genuine ethics with upmost respect of confidentiality and diversity. Self environment management and start mastery. Ability to collaborate effectively within an interdisciplinary environment while maintaining and following policies, schedules, plans, and directions(s) concisely and efficiently.
Timeline
Postmaster Officer In Charge
United States Postal Service
04.2002 - 04.2010
Associate of Applied Science - Geology, Paleontology, Business
Mesalands Community College
Similar Profiles
Connor HoltConnor Holt
Mail Carrier at United States Postal ServiceMail Carrier at United States Postal Service
Dean HoffmanDean Hoffman
System Administrator at United States Postal ServiceSystem Administrator at United States Postal Service
Chelsea MooreChelsea Moore
Mail Handler at United States Postal Service, USPSMail Handler at United States Postal Service, USPS
Kristine HarmanKristine Harman
Rural Mail Carrier at United States Postal Service, USPSRural Mail Carrier at United States Postal Service, USPS
Sasha KellySasha Kelly
Server at Pizza HutServer at Pizza Hut