Julie Sierra
Rockland,MA
Summary
Organized employee that has been with South Shore Health for the last 10+ years, including Unit Coordinator with 2+ years of progressive experience planning patient’s test & procedures, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon couples with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in a hospital/work setting
Overview
12
12
years of professional experience
Work History
Unit Coordinator
South Shore Health
01.2021 - Current
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems
- Coordinated non-clinical and ancillary services of assigned patient care units
- Monitored office supply inventory, analyzing usage pattern and requisitioning supplies and equipment as well as maintenance repair services
- Conducted and maintained referrals by observing staff on units an providing ongoing formal and informal feedback, direction and assistance
- Coordinated and maintained referral sources to admissions, discharges, and follow up services to sustain daily census requirements
- Received physicians and visitors on units, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties
- Assisted with processing patient admissions, transfers, and discharges
- Assembled and maintained patient medical records and other documents related to patient care
- Responded to patient call lights to expedite appropriate follow-through
- Helped troubleshoot equipment such as call system, portable phones, WOWs, and other unit devices.
Nutrition Service Coordinator
South Shore Health
05.2012 - 01.2021
- Motivated staff to perform at peak efficiency and quality
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning surfaces and equipment
- Oversaw food preparation and monitored safety protocols
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Direct patient to patient contact, giving input on ways to eat and change to a healthier lifestyle
- Maximized quality assurance by completing frequent line checks
- Enhanced business productivity by training team members and servers on best practices and protocols
- Assisted in ordering and serving patient meals.
Education
High School Diploma -
Weymouth High School
Weymouth, MA01.2012
Skills
- Managing Unit Operations
- Coordinating Unit Acvtivities
- Call Transfers
- New Admissions
- Transportion Assistance
- Staff Scheduling
- Status Updates
- Timely Processing
- Workflow Coordination
- Manual Maintenance
- Answering Telephones
- Floor Assignments
- Teamwork & Collaboration
- Office Supplies & Inventory
- Employee Training Program
References
Available upon request.
Timeline
Unit Coordinator
South Shore Health
01.2021 - Current
Nutrition Service Coordinator
South Shore Health
05.2012 - 01.2021
High School Diploma -
Weymouth High School