Julie Smith
Cincinnati,OH
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Housing Choice Voucher Mananger
Cincinnati Metropolitan Housing
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Quality Assurance
- Reports Quality Data
- Utilization
Supervisor of Shelter Services
Welcome House
08.2019 - 07.2023
- Supervisor over 5 different shelters, QI, Payroll, Supervision, Budgeting expenses, Scheduling, Quarterly reports, Multi- Program management, Recruiting
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Trained team of peer support specialists, case managers and Program coordinators.
DVERT advocate
Women Helping Women
02.2016 - 11.2021
- Respond on scene to domestic abuse reports advocate for victims and assist with resources.
- Worked align with the local police departments
- Attended court hearings
- Supported developed report with victims to help them flee and re-establish a safe secure environment.
Intervention Coordinator
YWCA
10.2017 - 08.2019
- I work with domestic violence victims, in rapid rehousing program, I assist with making sure clients' needs are met and help them relocate and build their lives back.
- Lead a team of trauma-informed housing specialists.
Transitional Facilitator/Case Manager
St. Joseph's Orphanage
07.2015 - 10.2017
- Managing caseload of youth in transition to adulthood through Transition to independence program
- Mental health, substance use issues, and resource assistance to help youth successfully navigate adulthood
- Thorough medical note-taking skills.
- Quality assurances chart auditing of team of 13
Lead Case Manager
Talbert House
12.2014 - 10.2017
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
Bachelor's - Psychology and Family Studies
Miami University-Oxford
Oxford, OHMaster's - Human development and mental health counseling
Lindsey Wilson College
Columbia, KY03.2020
Skills
- Mental Health
- Case Management
- Therapy
- Counseling
- Documentation
- Microsoft Office
- Problem solving
- Management
- QA
- Crisis Intervention
- Child & Family Counseling
- Social Work
- Autism Experience
- Individual / Group Counseling
- Behavioral Health
- Crisis Management
- Program Development
- Motivational Interviewing
- Mental Health Counseling
- Medication Administration
- Group Therapy
- Curriculum Development
- Behavioral Therapy
- Addiction Counseling
- Administrative Experience
- Behavior Management
- Cognitive Behavioral Therapy
- Conflict Management
- Meeting Facilitation
- Presentation Skills
- Research
- Communications (10 years)
- Typing (10 years)
- Fair Housing regulations (2 years)
Timeline
Housing Choice Voucher Mananger
Cincinnati Metropolitan Housing
06.2023 - Current
Supervisor of Shelter Services
Welcome House
08.2019 - 07.2023
Intervention Coordinator
YWCA
10.2017 - 08.2019
DVERT advocate
Women Helping Women
02.2016 - 11.2021
Transitional Facilitator/Case Manager
St. Joseph's Orphanage
07.2015 - 10.2017
Lead Case Manager
Talbert House
12.2014 - 10.2017
Bachelor's - Psychology and Family Studies
Miami University-Oxford
Master's - Human development and mental health counseling
Lindsey Wilson College
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