Julie Smith
Laingsburg,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Planning to relocate this year, 2024.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
McKesson Holt
Holt, MI
01.2022 - Current
- Provided administrative support to the executive team.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided secretarial and office management support while building cooperative working relationships.
- Directed customer communication to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Material Handler
McKesson Holt
Holt, MI
08.2021 - 01.2022
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas.
- Supported other warehouse personnel in completing tasks efficiently.
- Managed work area cleanliness by following company guidelines for organization.
Warehouse Worker
Aldi Warehouse
Webberville, MI
03.2021 - 08.2021
- Reviewed customer orders and determined appropriate product selections to meet customer requirements.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated forklift and pallet jack to transport heavy loads.
Public Safety Associate
Memorial Healthcare
Owosso, MI
09.2015 - 02.2021
- Greeted customers upon their arrival and provided them with a warm welcome.
- Enforced hospital regulations regarding visitors, personnel, and vehicles.
- Provided escorts for staff, patients, and visitors as needed.
- Interacted courteously with staff members, visitors, and patients at all times.
- Participated in drills designed to test preparedness for various emergency scenarios.
- Provided friendly and professional assistance to employees, visitors and customers.
Lead Medical Receptionist
Memorial Healthcare
Owosso, MI
05.2000 - 09.2015
- Processed payments accurately and promptly reconciled daily cash drawer.
- Handled scheduling conflicts efficiently while maintaining a high level of customer service satisfaction.
- Monitored inventory levels of office supplies and placed orders when needed.
- Trained new receptionists on proper use of EHR systems, front desk protocols and other duties related to the job role.
- Served as main point of contact between physicians and patients; relayed messages in a professional manner.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed patient payments and scanned identification and insurance cards.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted and checked-in patients, verified patient information, collected co-payments, scheduled appointments, and answered incoming calls.
Education
Associate of Science - Accounting
Baker College
Owosso, MI03.1993
Skills
- Scheduling
- Data Entry
- Information Security
- Appointment Scheduling
- Clerical Support
- Filing
- Office Administration
- Professional and Mature
- Expense Reporting
- Spreadsheet Management
- Invoice Processing
- Microsoft Excel
Certification
- Dale Carnegie-How to Win Friends and Influence People Course. Learned how to influence co-worker4s, win people to your way of thinking, sell your ideas (even if you don't claim them as your own ideas), build better relationships to help a person succeed in today's workplace.
Timeline
Administrative Assistant
McKesson Holt
01.2022 - Current
Material Handler
McKesson Holt
08.2021 - 01.2022
Warehouse Worker
Aldi Warehouse
03.2021 - 08.2021
Public Safety Associate
Memorial Healthcare
09.2015 - 02.2021
Lead Medical Receptionist
Memorial Healthcare
05.2000 - 09.2015
Associate of Science - Accounting
Baker College