Julie Smith
Grand Rapids,MI
Summary
Forward-thinking Senior Manager, adept at managing teams to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Skilled at planning, implementing, and overseeing key improvements to training programs to drive business growth and efficiency.
Overview
7
7
years of professional experience
Work History
Senior Manager, Sales Development Onboarding
ZoomInfo
08.2021 - Current
- Promoted a culture of continuous learning and success through regular workshops, seminars, and training sessions for new hires and managers.
- Built out a 90-day probationary onboarding program.
- Revamped the entire onboarding training program and processes.
- Successfully reduced new hire sales development representative ramp time from 90 days to 60 days.
- Started as an Inbound SDR and worked my way up through the company into a Senior Manager position within 2 years.
Sever, Bartender, Bar Manager
Big Boiler Brewing
02.2020 - 10.2021
- Worked with a POS system to place orders, manage bills, and handle complimentary items for dissatisfied customers.
- Handled multiple tables, while answering phones, serving bar guests, making bar drinks for every table in the building, running food, seating tables, and clearing tables.
- Handled closing duties, money and safety deposits, managed employees, and scheduling.
- Trained new employees.
Server and Bartender
Vitale's Pizza Of Ada
11.2018 - 01.2020
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Explained menu items and suggested appropriate options for food allergy concerns.
Flight Attendant
American Airlines
10.2016 - 11.2018
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Performed pre-flight cabin checks to maintain operational safety equipment.
Education
BBA - Business Administration And Marketing
Grand Valley State University
Allendale, MI06.2021
Skills
- Employee Development
- Teamwork and Collaboration
- Hiring and Training
- Talent Development
- Cross-Functional Collaboration
- Leadership
- Sales Training
- Coachable
- Management
- Organizational Development
Timeline
Senior Manager, Sales Development Onboarding
ZoomInfo
08.2021 - Current
Sever, Bartender, Bar Manager
Big Boiler Brewing
02.2020 - 10.2021
Server and Bartender
Vitale's Pizza Of Ada
11.2018 - 01.2020
Flight Attendant
American Airlines
10.2016 - 11.2018
BBA - Business Administration And Marketing
Grand Valley State University