Julie Smith
Gilbert,AZ
Summary
Experienced HR professional with over 7 years in the healthcare and technology sectors, specializing in employee development and strategic HR initiatives. Known for driving accountability, effective problem-solving and goal-orientated planning. Passionate about creating inclusive workplaces and streamlining HR processes to drive organizational success.
Overview
21
21
years of professional experience
Work History
Sr. Talent Partner
Carvana
08.2023 - Current
- Sr. Talent Partner to VP of Technology Services and Chief Brand Officer and Team Divisions
- Partner with senior leadership to develop talent strategies that enhance engagement, diversity, and inclusion
- Advised clients on regulatory compliance matters to mitigate risks associated with potential violations or penalties.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Prepared and presented reports on status of projects and initiatives.
- Developed and implemented strategies to enhance partner relations.
- Trusted consultant and advisor, anticipating needs and proactively recommending solutions
- Advise Leaders on best practices to algin with FLSA, Policy and Procedures and Employee Relation matters
- Liaison between business leaders and HR teams, including Total Rewards, Talent Acquisition, Leadership Development, Benefits & Leaves and Employee Relations
- Conduct talent need assessments and engaging appropriate SMEs to determine suitable actions and solutions
- Analyze data to drive department strategies, specific milestones to align with key performance initiatives
- Create and drive talent initiatives to enhance employee experience and strengthen leadership skills
- Monitoring performance against key talent metrics and using data to inform talent decisions
- Support performance management, define career paths through IDPs and Succession Planning, and foster a development-oriented culture
- Maintain updated knowledge of business needs to advise on talent strategy for a growing workforce
- Leading large-scale change management efforts, leveraging excellent written and verbal communication skills.
- Championed change management initiatives during periods of organizational transformation, mitigating potential personal issues.
- Streamlined HR processes for improved efficiency, leading to better decision-making and resource allocation.
- Partnered with legal counsel to ensure compliance with labor laws and regulations across all HR practices.
- Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
- Utilize performance management systems to evaluate high performers for promotion opportunities or support needs for underperforming employees.
- Oversaw employee engagement surveys and action plans, addressing areas of concern proactively to improve satisfaction rates.
- Coached managers on effective communication techniques, promoting greater transparency within the organization.
- Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success.
- Enhanced employee retention by implementing effective talent management strategies and performance evaluation processes.
- Coordinated work activities for HR managers, specialists, and recruiting agents.
- Educated employees on company policy and kept employee handbook current.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Advised senior management on organizational development and change management initiatives.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Instructed senior leaders on appropriate employee corrective steps.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Sr. HR Business Partner
Banner Health
08.2021 - 08.2023
- Senior HR Business Partner: Client group; Chief Nursing Officer, Associate Nursing Officer, 7 Nursing Directors, 36 Associate Directors and 3200 individual contributors
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Championed change management initiatives during periods of organizational transformation, mitigating potential resistance from staff members.
- Implemented succession planning initiatives to ensure continuity of leadership within the organization.
- Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
- Oversaw employee engagement surveys and action plans, addressing areas of concern proactively to improve satisfaction rates.
- Collaborated with senior leadership to align HR strategy with overall business objectives, driving organizational success.
- Evaluated and updated HR policies to stay current with industry best practices, ensuring the company remained competitive in the marketplace.
- Coached managers on effective communication techniques, promoting greater transparency within the organization.
- Partnered with legal counsel to ensure compliance with labor laws and regulations across all HR practices.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Strategic Partner for New Patient Tower Expansion
- Facilitated organizational development initiatives to conduct performance management and talent assessment
- Leverage business initiatives to drive core HR processes, engagement, retention, and development within management and front-line team members
- Train and Educate leaders on performance management processes and provide guidance for continuous improvement and talent growth
- Leverage metrics, data, and analytics to drive business goals; performance, retention, engagement, leadership development, and change management
- Analyze current organizational culture to develop systemic and counter measures for sustainable change
- Implement employee engagement and development activities, presentations, and training to promote leadership development.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Liaised between multiple business divisions to improve communications.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Human Resources Advisor
Banner Health
01.2020 - 08.2021
- Advisor/Consultant to Directors, Associate Directors, Managers, Team Members at multiple campus locations encompassing over 4,000 Team Members
- Implemented succession planning strategies to identify high-potential employees and prepare them for future leadership roles.
- Collaborated with department managers to assess workforce needs, creating strategic plans for staffing adjustments as necessary.
- Counseled employees and leaders on performance standards and employee relation matters
- Reviewed human resources paperwork for accuracy and completeness.
- Ensured compliance with labor laws and regulations through regular policy updates and timely response to employee inquiries.
- Implemented policies, procedures, and programs into the daily operations to accommodate business practices
- Developed Talent Growth & Development material to provide training and education to managers, driving business focus models
- Facilitated New Employee Orientation, Succession Planning, and Performance Management sessions.
- Coordinated employment offers with management and extended offers to selected candidates.
- Coordinated employee recognition programs to boost morale, acknowledge accomplishments, and increase overall job satisfaction.
- Managed performance review process, providing constructive feedback and setting achievable goals for continued employee growth.
- Provided guidance to managers on employee development, performance management, and corrective action processes, ensuring consistency across the organization.
- Spearheaded employee engagement initiatives, soliciting feedback and implementing effective strategies to address areas of concern.
- Supported diversity initiatives by developing inclusive hiring practices and promoting cultural awareness throughout the organization.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed and monitored employee recognition programs.
Program Coordinator
Banner Health
04.2018 - 01.2020
- Developed and Maintained the myCancerConnection Program
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Developed effective communication strategies for improved collaboration among team members and volunteers.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Developed and maintained relationships with external partners to facilitate program operations.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Developed program marketing and outreach strategies to increase awareness and attract new participants.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Tracked and reported expenses accurately to manage program budgets.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Organized and managed program development from conception through successful execution.
- Assisted in the development of grant proposals, securing funding for vital program initiatives.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Oversaw staff schedules and assignments to handle programming demands.
- Developed and recommended policies and procedures for evaluating programs.
- Identified risks and developed mitigation plans.
HR Sr. Admin Assistant Supervisor
Banner Health
02.2015 - 04.2018
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Improved employee retention by implementing effective onboarding and training programs.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Implemented updated policies and practices for organization and monitored effect.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Assisted with compensation analysis efforts using market data comparison tools.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in job fairs to recruit new talent.
Administrative Assistant
Banner Health
08.2012 - 07.2015
- Administrative Assistant for Surgery Department and Women and Infant Services
- Assisted development and implementation of new administrative procedures.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed department budgets and generated financial reports for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed Employee Timecards, absences and timecard corrections. Adhering to company policy and procedure.
Telemetry Monitor Technician
Banner Health
10.2008 - 02.2012
- Facilitated continuity of care during shift changes by providing thorough hand-off reports to incoming technicians, ensuring seamless transition of responsibilities.
- Demonstrated commitment to providing exceptional patient care by maintaining a high level of competence and staying informed about best practices in cardiac monitoring.
- Kept skills current with ongoing professional development opportunities, attending seminars and training sessions focused on advancements in cardiac monitoring technology.
- Participated in quality improvement initiatives aimed at enhancing the overall effectiveness of telemetry services within the hospital setting.
- Promoted a positive work environment by actively participating in staff meetings and offering constructive feedback to improve overall department performance.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Collaborated with physicians to implement appropriate interventions based on real-time telemetry data, contributing to improved patient outcomes.
- Fostered strong relationships with other members of the healthcare team by demonstrating professionalism, reliability, and excellent interpersonal skills at all times.
- Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
Certified Nursing Assistant
Flagstaff Medical Center, NAH
08.2003 - 08.2008
- Cross Trained in various roles; Certified Nursing Assistant, Patient Care Technician, Health Unit Secretary and Cardiac Monitor Technician.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Enhanced patient experience by efficiently managing medical records and coordinating appointments with healthcare providers.
- Ensured accuracy of physician orders through meticulous transcription and verification processes.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and organizational policies.
- Accurately tracked patient progress and outcomes, providing timely updates to healthcare professionals for informed decision making.
- Collaborated with hospital staff during emergency situations, providing critical support in a fast-paced environment.
- Supported departmental goals by participating in ongoing training sessions related to best practices for Health Unit Secretaries.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Demonstrated strong attention to detail while analyzing complex waveform patterns for abnormalities or changes in patient condition.
- Supported the medical team during emergencies, assisting with CPR and defibrillation as needed.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Helped maintain departmental efficiency by promptly troubleshooting technical issues with monitoring systems or software applications when they arose.
- Increased accuracy of diagnoses by meticulously documenting patients'' ECG data for physician review.
Education
Bachelor of Human Resources Management -
University of Arizona Global Campus (Ashford)
Skills
- Building Trust and Relationships
- Operations Management
- Strategic Planning
- Proficient in Workday, Microsoft Suite, Google, SNOW
- Problem-Solving
- Collaboration and Teamwork
- Decision-Making
- Effective Communication
- Team Collaboration & building
- Policy Knowledge
- Laws and litigation
Toolsandtechnology
- Microsoft Suite
- Google Workspace
- Workday HRIS
- Tableau
- Workforce Central
- ServiceNow
- Lawson
- Fortis
- OnBase
- Social Media Management
- SLACK
Industry Knowledge
- Leadership Development
- Performance Management
- Employee Relations Management
- Strategic Planning
- Networking & Partnership Development
- Data & Analytics
- Change Management
- Succession & Talent Management
Personal Information
Title: Sr. HUMAN RESOURCES BUSINESS PARTNER
References
Available upon request
Timeline
Sr. Talent Partner
Carvana
08.2023 - Current
Sr. HR Business Partner
Banner Health
08.2021 - 08.2023
Human Resources Advisor
Banner Health
01.2020 - 08.2021
Program Coordinator
Banner Health
04.2018 - 01.2020
HR Sr. Admin Assistant Supervisor
Banner Health
02.2015 - 04.2018
Administrative Assistant
Banner Health
08.2012 - 07.2015
Telemetry Monitor Technician
Banner Health
10.2008 - 02.2012
Certified Nursing Assistant
Flagstaff Medical Center, NAH
08.2003 - 08.2008
Bachelor of Human Resources Management -
University of Arizona Global Campus (Ashford)