Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Smith

Sherman,IL

Summary

Accomplished Office Manager for many years at Capitol City Towing & Recovery, enhancing customer satisfaction and streamlining office operations. Expert in office administration and relationship building, demonstrated through successful negotiation and staff management. Achieved significant cost savings and improved local engagement, showcasing exceptional organizational skills and a commitment to excellence.

Overview

18
18
years of professional experience

Work History

Office Manager

Capitol City Towing & Recovery
01.2007 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.

Account Specialist

Lawn Barber
01.2012 - 01.2014
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Developed customized financial solutions for clients, addressing their unique needs and concerns.

Collections Agent

PJP Autos
01.2010 - 01.2012
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

Education

High School Diploma -

Springfield District 186
2005

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Administrative support
  • Document management
  • Payroll and budgeting
  • Clerical support
  • Relationship building
  • Staff management
  • Employee supervision
  • Operations management
  • Conflict management
  • Compliance monitoring
  • Problem resolution

Timeline

Account Specialist

Lawn Barber
01.2012 - 01.2014

Collections Agent

PJP Autos
01.2010 - 01.2012

Office Manager

Capitol City Towing & Recovery
01.2007 - Current

High School Diploma -

Springfield District 186

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