Julie Snyder
Renfrew,PA
Summary
Enthusiastic and motivated individual with a strong passion for providing exceptional customer service. Dedicated team player excelling independently and in collaborative settings to achieve shared goals. Possessing excellent communication skills and a natural problem-solving ability, committed to creating positive customer experiences that leave a lasting impression.
Overview
26
26
years of professional experience
Work History
Customer Service Associate
Leone Animal Supply Center
06.2022 - 06.2023
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Answered customer questions and provided detailed product information.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service Associate II Flooring
Lowe’s
03.2018 - 09.2018
- Managed customers with all of their flooring needs including assisting customers in the selection, demonstration, preparation and loading of merchandise
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Credit Review Analyst/Administrative Assistant/Collections Agent
Verizon Wireless
11.2000 - 02.2011
- Performed credit reviews on customers to assess financial conditions for new cellular service.
- Developed customized payment plans for clients, increasing the likelihood of successful repayments.
- Facilitated the activation of new and existing lines of service
- Collected on delinquent accounts to reduce overdue balances.
- Investigated and resolved customer disputes related to credit decisions.
- Identified and contacted customers with overdue accounts to address payment status.
- Assisted representatives with credit reports updates, reactivation of service, running nightly reports, system issues and customer complaints
- Responsible for incoming and outgoing collection calls
- Supported customers with reviewing bills, making payments, making payment arrangements and customer service for their wireless service
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Performed credit reviews on customers to assess financial conditions for new cellular service.
- Collaborated with sales and customer service teams to resolve billing issues proactively.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Representative
Future Cellular
05.2000 - 11.2000
- Managed sales and education of cellular products
- Keeping records of inventory of all sales and making nightly deposits
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Interior Horticulturalist
Plantasia by Truegreen Chemlawn
05.1997 - 05.2000
- Managed interior foliage throughout several Columbus locations
- Overseen the planting, cleaning, watering and installing plants, flowers and trees as well as maintaining client relationships within each location
- Inspected foliage to identify insect or disease problems and weed control needs.
- Assisted clients in selecting appropriate plants based on climate conditions and desired aesthetic appeal.
- Retained knowledge of interior plants and understanding of cultural requirements to maximize growth and cultivation.
- Implemented integrated pest management practices to minimize chemical usage while maintaining healthy plants.
Education
Certificate - Architectural Drafting
Columbus State Community College
Columbus, OHAssociate of Arts - Architectural And Building Sciences
Columbus State Community College
ColumbusNo Degree - Interior Design
LaRoche University
Pittsburgh, PACertificate - Medical Billing & Coding
Communtiy College of Allegheny County
PittsburghSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer relationship management (CRM)
- Product and service solutions
- Negotiation
- Inbound and outbound calling
- Software troubleshooting
- MS office proficiency
- Merchandise upselling
- Teamwork and collaboration
Timeline
Customer Service Associate
Leone Animal Supply Center
06.2022 - 06.2023
Customer Service Associate II Flooring
Lowe’s
03.2018 - 09.2018
Credit Review Analyst/Administrative Assistant/Collections Agent
Verizon Wireless
11.2000 - 02.2011
Sales Representative
Future Cellular
05.2000 - 11.2000
Interior Horticulturalist
Plantasia by Truegreen Chemlawn
05.1997 - 05.2000
Certificate - Architectural Drafting
Columbus State Community College
Associate of Arts - Architectural And Building Sciences
Columbus State Community College
No Degree - Interior Design
LaRoche University
Certificate - Medical Billing & Coding
Communtiy College of Allegheny County
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