Julie Soriano

Front Desk Coordinator

Neurology Associates Northwest

Portland, Oregon

06.1998 - Current

Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Carried out front office duties utilizing data entry skills in framework of medical database.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Answered phone calls and messages for two-physician at Neurology Associates Northwest medical facility, scheduling appointments and handling patient inquiries.
Organized patient files and streamlined operations to improve efficiency.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Registered and verified patient records before triage with most up-to-date information.
Placed new supply orders, managed inventory and restocked clerical spaces.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Received and routed laboratory results to correct clinical staff members.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Scheduled appointments with specialists on behalf of clients.
Coordinated with medical staff and patients to find cost-effective options for services.
Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.