Julie Souza-Mackay
La Palma,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
House Painter
Tyrone Burney House Painting And Sheet Rock
05.2021 - 12.2022
- Corrected surface imperfections by filling cracks, holes and joints.
- Conducted final work check to assess quality and make corrections if necessary.
- Primed and sealed surfaces to best support paint coats.
- Applied caulk, putty and plaster to walls using correct techniques to achieve professional finishes.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Interacted with clients to report progress and verify timetable for completed work.
- Achieved optimal adherence by washing, treating and sanding surfaces.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Applied paint with cloth, brush, sponge and fingers to create special effects.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Hardware Sales Associate
Ace Hardware
02.2021 - 05.2021
- Created descriptions for online computer sales with detailed technical specifications.
- Listened to customers to identify needs and build personalized computing solutions.
- Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
- Assisted with computer repair and upgrade orders for customers.
Dental Assistant
St.Johnsbury Dental Associates
11.2019 - 06.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for up to 8 procedures daily.
- Sterilized rooms and prepped equipment and instruments for up to 8 procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Prepared patient X-rays and images by for review by dentist.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Documented patient dental health information, medical history and vital signs for future reference.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Managed office schedules and calendars to coordinate administrative planning and execution.
Cafe Manager
Cafe At Gatto Nero And Press
03.2018 - 12.2019
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Supported customers with unique dietary challenges with customizable menu offerings.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
- Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Florist
All About Flowers
01.2014 - 05.2018
- Prepared potted plants and bouquets based on customer requirements.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Provided customers with care directions for flower arrangements.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Properly package flowers and plants for damage-free delivery.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Recreation Assistant
MCCS Camp Foster
03.2013 - 09.2013
- Responded to public inquiries to provide information about programs and facilities.
- Performed light custodial duties to provide clean and inviting facilities.
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Inspected and cleaned all equipment and supplies to maintain operational standards.
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Discussed safety and maintenance concerns with supervisor for remediation.
- Administered program surveys and evaluations to participants to measure facility performance.
- Distributed publicity for programs to market programs.
- Compiled hourly user statistics to document usage, issues, and incidents to complete daily report form.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on field trips.
- Ordered and maintained all recreational equipment.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Trained staff members on conducting events and following safety procedures.
House Painter
Kris Daley
06.2008 - 08.2011
- Corrected surface imperfections by filling cracks, holes and joints.
- Conducted final work check to assess quality and make corrections if necessary.
- Primed and sealed surfaces to best support paint coats.
- Applied caulk, putty and plaster to walls using correct techniques to achieve professional finishes.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Interacted with clients to report progress and verify timetable for completed work.
- Achieved optimal adherence by washing, treating and sanding surfaces.
Education
High School Diploma -
St. Johnsbury Academy
St. Johnsbury, VT05.2012
Skills
- Protective Equipment Knowledge
- Commercial Property
- Work Orders
- Paint Viscosity
- Active Listening
- Proper Equipment Usage
- Complex Problem-Solving
- Structural Repairs
- Time Management
- Social Perceptiveness
- Daily Status Reports
- Site Cleanup
- Business Planning
- Verbal and Written Communication
- Sales and Marketing
- Project Management
- Medical Records Management
- Four-Handed Procedures
Languages
French
Full Professional
Timeline
House Painter
Tyrone Burney House Painting And Sheet Rock
05.2021 - 12.2022
Hardware Sales Associate
Ace Hardware
02.2021 - 05.2021
Dental Assistant
St.Johnsbury Dental Associates
11.2019 - 06.2020
Cafe Manager
Cafe At Gatto Nero And Press
03.2018 - 12.2019
Senior Florist
All About Flowers
01.2014 - 05.2018
Recreation Assistant
MCCS Camp Foster
03.2013 - 09.2013
House Painter
Kris Daley
06.2008 - 08.2011
High School Diploma -
St. Johnsbury Academy
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