Julia Sowers
Hilliard
Summary
Safety-conscious School Bus Driver with 27 years in school bus transportation work and high regard for student safety. Transported large school district's students on daily routes and field trips and earned high safety ratings every year. Excellent driving and communications skills leading to outstanding results. Careful School Bus Driver attentive to road rules, school schedules and students' needs. Maintains daily schedules with good driving abilities and understanding of local traffic flows. Protects students by operating bus safely and controlling student behavior. Hardworking employee enthusiastic about learning data entry field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
26
26
years of professional experience
1
1
Certification
Work History
School Bus Driver
Hilliard City Schools
09.1998 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
Customer Servicce
Lowes
03.2005 - 09.2007
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Ensured compliance with safety regulations by conducting regular audits and implementing necessary improvements in the workplace.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested additional services to customers in order to meet upsell goals.
Front Desk Receptionist
Wyandot Lake
05.2000 - 10.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Education
High School Diploma -
Walnut Ridge High School
Columbus, OH06.1990
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe Driving Practices
- Incident Reporting
- Behavior Management
- Commercial driving
- Special Needs Assistance
- Emergency Procedures
- Safety equipment usage
- Punctuality
- Passenger Management
- Drug and alcohol testing
- Defensive Driving
- Vehicle inspections
- DOT Regulations
- Weather condition driving
- Transporting Students
- Pre-Trip Inspections
- Route Navigation
- Bus evacuation drills
- Customer-Oriented
- Passenger safety management
- Wheelchair lift operation
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Customer satisfaction measurement
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Listening Skills
- Excellent Communication
- Multitasking and Organization
- Handling Customer Complaints
- Computer Skills
- Conflict Resolution
- Quality Control
- Order Fulfillment
- Data Entry
- Client rapport
- Clerical Support
- Service Scheduling
- Records Management
- Data Processing
- Time Management
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Verbal and written communication
- Administrative Skills
- Office Organization
Certification
Class B CDL
Air brake endorsement
School Bus endorsement
Passenger endorsement
Timeline
Customer Servicce
Lowes
03.2005 - 09.2007
Front Desk Receptionist
Wyandot Lake
05.2000 - 10.2003
School Bus Driver
Hilliard City Schools
09.1998 - Current
High School Diploma -
Walnut Ridge High School
Class B CDL
Air brake endorsement
School Bus endorsement
Passenger endorsement
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