Julie Sox
Summerville,SC
Summary
Compassionate and detail-oriented animal care professional with strong front-desk skills including appointment scheduling, phone and email communication, client intake, payment processing and maintaining accurate records. Adept at multi-tasking in fast paced environments while providing excellent customer service and veterinary staff.
Overview
7
7
years of professional experience
Work History
Dog Groomer/Bather
Petco
06.2025 - 10.2025
- Applied specialized shampoos and conditioners based on individual dog needs, resulting in improved coat quality
- Trimmed nails, cleaned ears, and expressed anal glands for dogs during grooming sessions
- Maintained a clean and organized work area, including sanitizing equipment between each dog's grooming session
- Provided exceptional customer service by listening to pet owners' requests and addressing any concerns or special instructions
- Collaborated with the front desk staff to schedule appointments efficiently while accommodating client preferences
- Educated pet owners on proper at-home maintenance between grooming visits to promote overall pet health
- Assisted groomers with restraining dogs during haircuts or other styling procedures when needed
- Maintained accurate records of each dog's grooming history including specific instructions from pet owners
- Closely monitored the behavior and health conditions of dogs during baths for early detection of any issues or abnormalities
- Bathed and groomed an average of 7 dogs per day, ensuring their cleanliness and comfort
- Used various grooming techniques such as brushing and trimming nails to maintain the appearance and health of different dog breeds
Lead Pet Care Specialist
Patriot's Pet Care, LLC
06.2022 - 06.2025
- Maintained clean and organized boarding and daycare rooms to promote well-being
- Administered medication in a timely manner for breakfast, lunch and dinner.
- Assisting my team in the daily exercising, feeding, and general maintenance to ensure a clean environment for all animals.
- Cleaning and organizing the restroom and lobby, as well as standard upkeep throughout the facility
- Aiding in personality checks and meet-and-greets with customers
- Create and maintain rapport with pet owners
- Maintained and Continously uploaded Social Media Content as needed.
- Answered phone calls and set up appointments
- Observe and record changes in animal behavior and health
- Engaged in playtime activities with pets to promote exercise, mental stimulation, and socialization
- Managed a caseload of 12+ pets on a daily basis while maintaining high standards of care
- Collaborated with fellow team members to ensure smooth operations within the facility
- Demonstrated excellent communication skills when interacting with pet owners regarding their specific needs
- Maintained accurate records of pets' medical histories, vaccinations, and any special needs or instructions provided by owners
Cashier/Customer Service
Publix
03.2022 - 06.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Cashier/Customer Service
Whole Foods Market
10.2020 - 03.2022
- Operated POS Systems
- Cash handling
- Excellent Customer Service
- Help Customers with Reward Programs
- Train other workers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Suggested alternative products when requested items were out of stock
- Trained new employees on operating cash registers effectively
- Maintained confidentiality of sensitive financial information during transactions
- Developed rapport with regular customers by remembering their preferences and providing personalized service
Cashier/Front Line
Sam's Club
08.2019 - 10.2020
- Operated cash register[s]
- Handled refunds
- Resolved customer complaints
- Helped co-train new workers
- Fast-Based Customer Service
- Helped Members Resolve Membership Issues & Give Refunds
Cashier
Shell
11.2018 - 08.2019
- Troubleshoot and resolve issues with cash registers, card scanners and printers
- Helped customers find specific products, answering questions and offering advice
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Trained new team members in cash register operation, stock procedures and customer service.
Education
High School Diploma - Upper secondary education
Richland Northeast High School
01.2016
Skills
- Pet care facility waste disposal
- Pet bandaging
- Animal enclosure cleaning
- Pet care
- Customer inquiry handling
- Animal handling
- In-person customer service
- Retail Sales
- Technical support
- Team lifting
- Phone communication
- Operations
- Social Media Management
- Pet Sitting
- Retail sales transactions
- Cash management
- Client rapport building
- Dog handling
- Managing customer accounts
- Dog daycare experience
- Dog walking
- Kennel experience
- Animal watering
- Complaint handling
- Pet grooming
- Pet medication administration
- Pet care facility sanitization
- Pet socialization
- Basic math
- Balancing cash drawers
- Pet care follow-up communication
- Pet care sanitation protocols
- Order inquiry handling
- Animal care
- Phone call management
- Appointment scheduling
- Customer support specialist experience
- Managing patient records
- Photography
- Pet oral medication administration
- Cash handling machinery
- Pos
- Cleaning
- Animal health monitoring
- Numeracy
- Pet care advising
- Pet comforting
- Billing issue inquiries
- Animal restraint
- Providing product information
- Pet care record keeping
- Pet care facility disinfecting
- Pet exercise
- Point of sale
- Dog care
- Fast Food
- Adobe Photoshop
- Pet playtime supervision
- Email customer support
- Phone customer support
- Cash register operations
- Pet vaccination
- Leash handling
- POS systems
- Pet care facilities - Pet care facility experience (3-5 years)
- Crate training
- Live chat
- Anxious animal care
- Adobe Lightroom
- Pet feeding
- Pet topical medication administration
- Veterinary client education
- Animal feeding
- Animal handling safety protocols
- Order processing
- Pet care appointment scheduling
- Greeting
- Customer Service
- Stocking
- Greeting customers
- Companion animal handling
- Telephone etiquette
- Teamwork and collaboration
- Record request management
- Educating owners
- Verbal and written communication
- Appointment setting
- Documenting medical histories
Languages
English
Timeline
Dog Groomer/Bather
Petco
06.2025 - 10.2025
Lead Pet Care Specialist
Patriot's Pet Care, LLC
06.2022 - 06.2025
Cashier/Customer Service
Publix
03.2022 - 06.2022
Cashier/Customer Service
Whole Foods Market
10.2020 - 03.2022
Cashier/Front Line
Sam's Club
08.2019 - 10.2020
Cashier
Shell
11.2018 - 08.2019
High School Diploma - Upper secondary education
Richland Northeast High School
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer