Julie Sox
Summerville,SC
Summary
Compassionate and detail-oriented animal care professional with strong front-desk skills including appointment scheduling, phone and email communication, client intake, payment processing and maintaining accurate records. Adept at multi-tasking in fast paced environments while providing excellent customer service and veterinary staff.
Overview
7
7
years of professional experience
Work History
Dog Groomer/Bather
Petco
Columbia, SC, US
06.2025 - 10.2025
- Applied specialized shampoos and conditioners based on individual dog needs, resulting in improved coat quality
- Trimmed nails, cleaned ears, and expressed anal glands for dogs during grooming sessions
- Maintained a clean and organized work area, including sanitizing equipment between each dog's grooming session
- Provided exceptional customer service by listening to pet owners' requests and addressing any concerns or special instructions
- Collaborated with the front desk staff to schedule appointments efficiently while accommodating client preferences
- Educated pet owners on proper at-home maintenance between grooming visits to promote overall pet health
- Assisted groomers with restraining dogs during haircuts or other styling procedures when needed
- Maintained accurate records of each dog's grooming history including specific instructions from pet owners
- Closely monitored the behavior and health conditions of dogs during baths for early detection of any issues or abnormalities
- Bathed and groomed an average of 7 dogs per day, ensuring their cleanliness and comfort
- Used various grooming techniques such as brushing and trimming nails to maintain the appearance and health of different dog breeds
Lead Pet Care Specialist
Patriot's Pet Care, LLC
Columbia, SC, US
06.2022 - 06.2025
- Maintained clean and organized boarding and daycare rooms to promote well-being
- Administered medication in a timely manner for breakfast, lunch and dinner.
- Assisting my team in the daily exercising, feeding, and general maintenance to ensure a clean environment for all animals.
- Cleaning and organizing the restroom and lobby, as well as standard upkeep throughout the facility
- Aiding in personality checks and meet-and-greets with customers
- Create and maintain rapport with pet owners
- Maintained and Continously uploaded Social Media Content as needed.
- Answered phone calls and set up appointments
- Observe and record changes in animal behavior and health
- Engaged in playtime activities with pets to promote exercise, mental stimulation, and socialization
- Managed a caseload of 12+ pets on a daily basis while maintaining high standards of care
- Collaborated with fellow team members to ensure smooth operations within the facility
- Demonstrated excellent communication skills when interacting with pet owners regarding their specific needs
- Maintained accurate records of pets' medical histories, vaccinations, and any special needs or instructions provided by owners
Cashier/Customer Service
Publix
03.2022 - 06.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Cashier/Customer Service
Whole Foods Market
Columbia, SC, US
10.2020 - 03.2022
- Operated POS Systems
- Cash handling
- Excellent Customer Service
- Help Customers with Reward Programs
- Train other workers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Suggested alternative products when requested items were out of stock
- Trained new employees on operating cash registers effectively
- Maintained confidentiality of sensitive financial information during transactions
- Developed rapport with regular customers by remembering their preferences and providing personalized service
Cashier/Front Line
Sam's Club
Columbia, SC, US
08.2019 - 10.2020
- Operated cash register[s]
- Handled refunds
- Resolved customer complaints
- Helped co-train new workers
- Fast-Based Customer Service
- Helped Members Resolve Membership Issues & Give Refunds
Cashier
Shell
Columbia, SC, US
11.2018 - 08.2019
- Troubleshoot and resolve issues with cash registers, card scanners and printers
- Helped customers find specific products, answering questions and offering advice
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Trained new team members in cash register operation, stock procedures and customer service.
Education
High School Diploma - Upper secondary education
Richland Northeast High School
01.2016
Skills
- Pet care facility waste disposal
- Pet bandaging
- Animal enclosure cleaning
- Pet care
- Customer inquiry handling
- Animal handling
- In-person customer service
- Retail Sales
- Technical support
- Team lifting
- Phone communication
- Operations
- Social Media Management
- Pet Sitting
- Retail sales transactions
- Cash management
- Client rapport building
- Dog handling
- Managing customer accounts
- Dog daycare experience
- Dog walking
- Kennel experience
- Animal watering
- Complaint handling
- Pet grooming
- Pet medication administration
- Pet care facility sanitization
- Pet socialization
- Basic math
- Balancing cash drawers
- Pet care follow-up communication
- Pet care sanitation protocols
- Order inquiry handling
- Animal care
- Phone call management
- Appointment scheduling
- Customer support specialist experience
- Managing patient records
- Photography
- Pet oral medication administration
- Cash handling machinery
- Pos
- Cleaning
- Animal health monitoring
- Numeracy
- Pet care advising
- Pet comforting
- Billing issue inquiries
- Animal restraint
- Providing product information
- Pet care record keeping
- Pet care facility disinfecting
- Pet exercise
- Point of sale
- Dog care
- Fast Food
- Adobe Photoshop
- Pet playtime supervision
- Email customer support
- Phone customer support
- Cash register operations
- Pet vaccination
- Leash handling
- POS systems
- Pet care facilities - Pet care facility experience (3-5 years)
- Crate training
- Live chat
- Anxious animal care
- Adobe Lightroom
- Pet feeding
- Pet topical medication administration
- Veterinary client education
- Animal feeding
- Animal handling safety protocols
- Order processing
- Pet care appointment scheduling
- Greeting
- Customer Service
- Stocking
- Greeting customers
- Companion animal handling
- Telephone etiquette
- Teamwork and collaboration
- Record request management
- Educating owners
- Verbal and written communication
- Appointment setting
- Documenting medical histories
Languages
English
Timeline
Dog Groomer/Bather
Petco
06.2025 - 10.2025
Lead Pet Care Specialist
Patriot's Pet Care, LLC
06.2022 - 06.2025
Cashier/Customer Service
Publix
03.2022 - 06.2022
Cashier/Customer Service
Whole Foods Market
10.2020 - 03.2022
Cashier/Front Line
Sam's Club
08.2019 - 10.2020
Cashier
Shell
11.2018 - 08.2019
High School Diploma - Upper secondary education
Richland Northeast High School
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer