Julie Stehlin

• Responded to customer needs through competent customer service and prompt problem-solving.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Assisted call-in customers with questions and orders.

• Followed all company policies and procedures to deliver quality work.
• Relayed verbal conversations to the hearing impaired.
• Tested weekly for speed and accuracy.

Customer care handling inbound calls from doctors, nurses, hospitals, and clinics who requested applicable blood test information for patients. Also gave test results to these individuals verbally.

• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.