Summary
Overview
Work History
Education
Skills
Timeline
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Julie Stevens

Wheatfield,IN

Summary

Experienced in holding many varied positions working with elementary aged children including: After-school care, Pre-school teacher, Teacher's Aide, Manager of a childcare facility at an athletic facility and most recently as a Lunch-Recess Aide for an elementary school.

Overview

28
28
years of professional experience

Work History

Recess Lunch Aide

Amy Beverland Elementary School
09.2015 - 11.2015
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Regulated dismissal of students by section and guided disposal of tray and silverware in return area.


Customer Service Representative

21st Century Insurance
11.1987 - 03.2009
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.


Education

Granada Hills High School
Granada Hills, CA

General Studies

California State University Northridge
Northridge CA

Skills

  • Child supervision
  • Patience
  • Organization
  • Good listener

Timeline

Recess Lunch Aide

Amy Beverland Elementary School
09.2015 - 11.2015

Customer Service Representative

21st Century Insurance
11.1987 - 03.2009

Granada Hills High School

General Studies

California State University Northridge

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Julie Stevens