Julie Stolp
Republic,MO
Summary
High-energy Assist. Mgr with leadership, critical thinking and project management abilities. Experienced in managing clerical requirements and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
3
3
years of professional experience
Work History
Assist. Front Office Mgr.- TownePlace Suites
O'Reilly Hospitality Management
09.2023 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Line Cook- Hilton Garden Inn
O'Reilly Hospitality Management
02.2023 - 09.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked food temperature regularly to verify proper cooking and safety
F& B Supervisor- TownePlace Suites
O'Reilly Hospitality Management
02.2021 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Education
Associate of Science - Hotel & Restaurant Management
Ozarks Technical Community College
Springfield, MO05.2021
Skills
- Leadership and Supervision
- Dependable and Responsible
- Microsoft Word
- FOSSE operation
Timeline
Assist. Front Office Mgr.- TownePlace Suites
O'Reilly Hospitality Management
09.2023 - Current
Line Cook- Hilton Garden Inn
O'Reilly Hospitality Management
02.2023 - 09.2023
F& B Supervisor- TownePlace Suites
O'Reilly Hospitality Management
02.2021 - 02.2023
Associate of Science - Hotel & Restaurant Management
Ozarks Technical Community College
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