Summary
Overview
Work History
Education
Skills
Timeline
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Julie Stone

Senior Analyst, Customer Service, Secretary and Scare Actor
Lawton,OK

Summary

When i first started my job I started off as a intake specialist. I averaged about 600 calls a day. We are a Mortgage assistance center. We help people nationwide who are behind on their mortgage. I work remote. After a couple of months moved up to a Senior Analyst and Builder. My job consist of talking to the clients building there cases for our attorneys we work with nationwide.

Overview

17
17
years of professional experience

Work History

Senior Analyst

NVA Financial Services LLC
Fairfax, VA
05.2019 - Current
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Managed customer relations by developing effective communications process.
  • Supported and aligned efforts to meet business and customer needs.
  • Liaised between builder department and closer department.

Scare Actor

Trail Of Fear
Lawton , OK
07.2022 - Current
  • Improvised character presentation and conversations with guests to provide immersive experience.
  • Researched character types and delivered appropriate voice, gesture and physical presentation.
  • Teamed on clean up of set and location at end of performance to prepare for next performance.
  • Demonstrates fine timing on actions and verbalizations to achieve maximum effect in concert with set and other actors.
  • Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
  • Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.
  • Worked with various special effects, fog, strobes and loud sounds.

Secretary to Owner

F&F Cattle
Texico, NM
10.2006 - 02.2012
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Recorded expenses and maintained accounting records.
  • Reviewed and balanced daily bank deposits and deposit report.

Hostess/Head Waitress

Wagon Wheel Cafe
Portales , NM
07.2003 - 10.2006
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Managed food resources, memorized orders and coordinated customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.

Secretary

Borden Peanuts
Portales , NM
10.1999 - 05.2003
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Completed accurate daily report documents, memos and invoices.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Customer Service Cashier

J.C. Penney
Clovis, NM
12.1997 - 03.1999
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

GED -

Clovis Community College
Clovis, NM
06.2009

Skills

  • Financial and Economic Data
  • Reusable Knowledge Assets
  • Capital and Resource Allocation
  • Customer Communication

Timeline

Scare Actor

Trail Of Fear
07.2022 - Current

Senior Analyst

NVA Financial Services LLC
05.2019 - Current

Secretary to Owner

F&F Cattle
10.2006 - 02.2012

Hostess/Head Waitress

Wagon Wheel Cafe
07.2003 - 10.2006

Secretary

Borden Peanuts
10.1999 - 05.2003

Customer Service Cashier

J.C. Penney
12.1997 - 03.1999

GED -

Clovis Community College

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Julie StoneSenior Analyst, Customer Service, Secretary and Scare Actor