Julie Sturgeon
Grand Blanc,MI
Summary
Dynamic Administrative Assistant with a proven track record at the City of Flint, excelling in invoice processing and customer service. Skilled in Microsoft Office and adept at managing confidential information, I prioritize tasks and ensure timely project completion. Committed to delivering exceptional support and utilizes strong organizational skills to enhance office efficiency and support team operations. Handles multiple projects simultaneously with a high degree of accuracy. Eager to contribute to further develop professional skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
City of Flint
02.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Managed filing system, entered data and completed other clerical tasks.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Efficiently processed property tax and utility bill payments and ensured they were applied in a timely manner.
- Scheduled appointments and conducted follow-up calls to clients.
- Paid attention to detail while completing assignments.
Administrative Assistant
Pioneer State Mutual Insurance
05.2023 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Watched both live and recorded video surveillance footage to ensure daily safety of employees in a secured environment.
Front Desk Receptionist
Outdoor Adventures
06.2021 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service Agent
Huntington National Bank
11.2019 - 06.2021
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Dispatcher
Elite Ambulance Service
10.2018 - 02.2020
- Kept detailed records of all dispatched calls, enabling accurate reporting and analysis of response times and patterns.
- Handled complex medical emergencies calmly and efficiently, often coordinating multiple responding units simultaneously.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
High School Diploma -
Bentley High School
Burton, MISkills
- Microsoft Office
- Customer service
- Data entry
- Invoice processing
- Confidentiality maintenance
- Time management
- Multi-line phone handling
- Computer skills
- Office administration
- Scheduling and calendar management
- Financial transactions
- Confidentiality management
- Attention to detail
Timeline
Administrative Assistant
City of Flint
02.2024 - Current
Administrative Assistant
Pioneer State Mutual Insurance
05.2023 - 11.2023
Front Desk Receptionist
Outdoor Adventures
06.2021 - 04.2023
Customer Service Agent
Huntington National Bank
11.2019 - 06.2021
Dispatcher
Elite Ambulance Service
10.2018 - 02.2020
High School Diploma -
Bentley High School
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