Julie Surrey

• Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
• Inspected cards and gaming equipment to verify proper functioning and good working order.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
• Dealt cards and compared hands to determine winners of games such as blackjack.
• Prepared players to join games by explaining rules and exchanging money for chips.
• Worked with dealer team to run larger games such as craps and baccarat.
• Applied standard or special rules to games based on pre-agreed game rules.

• Kept games fair by proactively identifying and removing suspected cheaters.
• Coordinated staff schedules, rotations and breaks.
• Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
• Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
• Interviewed, hired and trained new gambling floor workers.
• Interpreted and enforced rules for gameplay and betting limits.
• Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
• Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.

While working in one of the busiest casinos in the United States, you are asked to multi task many different things at once.

* Outstanding customer service to not only patrons that choose our establishment but to our fellow co-workers.

*Boosted customer loyalty by offering consistent gaming standards.

*Completing mandatory compliance testing such as Title 31, S.A.R.C, and O.F.A.C.

*Ability to multi-task several things at once with efficiency

* Establishing table minimums to ensure maximum revenue throughout shift.

*Closing tables to minimize costs to the company during slower times

* Detailed annual reviews for dealers as well as handling quarterly meetings with each one.

* Making sure that dealers are following proper policies and procedures to enhance game protection and efficiency.

*Mentoring dealers and fellow supervisors with less experience to further develop their skill set.

* Produce and executed training for dealers to improve game skills as well as customer service skills

*Ensuring that dealers and fellow supervisors have the proper working equipment to perform their job efficiently

*Fostering a work environment that strives for cooperation and teamwork for not just the table games department but for the entire casino.

*Open door policy for any questions and/or concerns.

*Pencil duties and scheduling of dealers

*Participated in their Manager in Training Program

*Skills in opening of a brand new casino

• Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
• Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
• Monitored players during each hand to identify possible cheating or other unscrupulous behavior
• Inspected [Type] equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay

• Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently
• Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
• Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
• Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently

• All the things listed with Rivers Casino as well as:
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
• Adhered to company and game policies as well as state and federal regulations
• Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
• Oversaw 6 table games, including craps,blackjack,baccarat, Texas hold em, roulette, as well as several different carnival games
• Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun game play environment
• Assessed and calculated multiple players’ cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play
• Inspected automatic shufflers, and sets of dice, roulette balls and card decks prior to dealing and monitored individual players to verify adherence to rules and fair game play
• Balanced currency at close of shift and throughout games to secure accurate accounting for the daily reports
• Monitored players during each hand to identify possible cheating or other unscrupulous behavior
• Calculated and secured daily inventory of cards and dice
• Handling of discrepancies on a game with disgruntled guests
• Handling of intoxicated or impaired guests in a professional way
• Writing and issuing of written documentation in a professional way both good and bad
• Writing of annual reviews

• Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation

• Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment
• Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
• Completed all training on time and learned several different games