Julie Swartzentruber
Milford,DE
Summary
Dynamic and results-
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Unloader/processor
Walmart
Smyrna, DE
08.2022 - Current
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Used barcode scanners and other technology to track and document cargo information.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Assisted other team members in navigating large loads.
Team Lead
Chic-Fil-A
Milford, DE
05.2019 - 05.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Waitress
Surf N Turf
Milford, DE
05.2019 - 10.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Skills
- Pallet jack operation
- Efficient work pace
- Package handling
- Order picking experience
- Proper lifting techniques
- Workplace safety
- Shipment preparation
- Heavy machinery operation
- Equipment operation
- Loading and unloading
Timeline
Unloader/processor
Walmart
08.2022 - Current
Team Lead
Chic-Fil-A
05.2019 - 05.2022
Waitress
Surf N Turf
05.2019 - 10.2019