Julie Tagliapietra
Fond Du Lac,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
Office Manager
American Family Insurance
05.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Receptionist
SSM/St Agnes
01.2019 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Dental Assistant
Many Employers
09.1996 - 01.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Promoted ongoing professional development by attending industry conferences, seminars, workshops.
- Served as a liaison between the dentist''s office and local schools/community organizations creating awareness about oral healthcare.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Exposed, developed and mounted dental x-rays.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
Education
Diploma - Travel And All Aspects
McConnel School of Travel
Minneapolis, MN04.1990
High School Diploma -
Horace Mann High School
North Fond Du Lac,WI06.1989
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Clear oral/written communication
Scheduling and calendar management
Payroll Processing
Scheduling Coordination
Staff hiring
Conflict Management
Event Coordination
Team Bonding
Timeline
Office Manager
American Family Insurance
05.2021 - Current
Receptionist
SSM/St Agnes
01.2019 - 05.2021
Dental Assistant
Many Employers
09.1996 - 01.2019
Diploma - Travel And All Aspects
McConnel School of Travel
High School Diploma -
Horace Mann High School