Julie T. Hill
Summary
Maintained direct customer contact during the duration of the legal engagement by handling questions and concerns with speed and professionalism for a busy law practice. Correspond with opposing counsel and court officials regarding all legal matters. Respond to client inquiries regarding their legal matters, draft correspondence, schedule appointments, depositions, and case conferences. Direct contact with clients to review and exchange documentation in response to discovery requests. Maintain filing systems and responsible for handling confidential information professionally and consistent with legal and ethical procedures. Process all Accounts Payable and Receivables. Additional responsibilities includes making travel arrangements and other duties as assigned.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Vincent Hill Attorney at Law
McDonough
02.2012 - Current
- Maintained direct customer contact during the duration of the legal engagement by handling questions and concerns with speed and professionalism for a busy law practice.
- Correspond with opposing counsel and court officials regarding all legal matters.
- Respond to client inquiries regarding their legal matters, draft correspondence, schedule appointments, depositions, and case conferences.
- Direct contact with clients to review and exchange documentation in response to discovery requests.
- Maintain filing systems and responsible for handling confidential information professionally and consistent with legal and ethical procedures.
- Process all Accounts Payable and Receivables.
- Additional responsibilities includes making travel arrangements and other duties as assigned.
Seasonal Ready Reserve - Gate Agent
Delta Air Lines
Atlanta
11.2015 - 01.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and service and creating welcoming, positive experiences.
- Assisted on average of 200+ passengers daily with check-in, onboarding, and bagged inquiries.
- Assisted in managing flight schedule and ticketing system to streamline operations.
- Collaborated with gate agents and flight crews to ensure timely departures and smooth operations.
- Provided support for passenger check-in processes, ensuring timely departure and arrival of passengers.
- Implemented process improvement that reduce waiting times during peak travel period.
- Managed high-stress situations effectively, maintaining professional under pressure while resolving disputes or conflicts.
- Responded to customer request for products, and services company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Customer complaints resolved with empathy and efficiency, achieving a 95% satisfaction rating resulting in increased loyalty and repeat business.
Sales Associate
HomeGoods, TJX Companies
Cary
03.2019 - 01.2020
- Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
- Processed transactions accurately using point-of-sale systems, maintaining cash and credit cards.
Accounting Assistant
Graphic Atlanta Pure Red Creative
Stone Mountain
10.2007 - 01.2012
- Maintain daily support and assistance to Stone Mountain Corporate Headquarters Accounts Payable for all corporate facilities.
- Provide Accounts Payable for weekly schedule check run on SBT accounting system.
- Provide account research on payment discrepancies, debit and credit memos and other account reconciliation.
- Assign general ledger codes to fixed assets, balance fixed assets monthly, liabilities, miscellaneous accounts and employee expense reports.
- Provided customer service for all customers inquiries, establish customers terms and discounts.
- Assist manager with special project as needed.
Education
Fort Valley College University
Fort Valley, GeorgiaSkills
- Microsoft Word
- Excel
- AS400
- SBT
- People Soft
- POS systems
- Data analysis
- Payment processing
- Reservation software
Timeline
Sales Associate
HomeGoods, TJX Companies
03.2019 - 01.2020
Seasonal Ready Reserve - Gate Agent
Delta Air Lines
11.2015 - 01.2023
Administrative Assistant
Vincent Hill Attorney at Law
02.2012 - Current
Accounting Assistant
Graphic Atlanta Pure Red Creative
10.2007 - 01.2012
Fort Valley College University