Julie Thompson
Rochester,NY
Summary
Dynamic and results-oriented professional with over a decade of experience in customer service, team management, and operations management. Proven track record of success in leadership roles and delivering exceptional service to clients. Skilled in strategic planning, communication, and problem-solving, with a passion for fostering a positive work environment and achieving organizational objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hair Stylist
Hair Cuttery
03.2021 - 06.2024
- Build and maintain strong client relationships, resulting in a high rate of repeat business and referrals
- Provide personalized consultations to clients to determine their desired style and recommend appropriate services
- Stay updated on the latest trends and techniques in hair styling through continuous education and training seminars
- Effectively manage appointment scheduling, ensuring optimal use of time and resources while accommodating client preferences
- Actively promote salon products and services, achieving upsell targets and contributing to overall revenue growth.
Store Manager
Subway
10.2016 - 09.2020
- Utilized strong leadership skills to foster a positive work environment and motivate staff to achieve performance goals
- Collaborated with corporate management on promotional activities and marketing campaigns to attract new customers and boost sales.
- Conducted regular performance evaluations and provided constructive feedback to employees to drive continuous improvement
- Trained and mentored new team members on company policies, procedures, and customer service best practices
- Implemented cost-saving measures such as inventory management and waste reduction strategies, resulting in increased profitability
School Bus Driver
East Irondequoit Central School District
08.2011 - 07.2019
- Maintained a clean and safe driving record with zero accidents or traffic violations throughout employment
- Demonstrated excellent communication skills in interacting with students, parents, and school administrators to address concerns and ensure a smooth transportation process
- Completed daily pre-trip inspections and routine maintenance checks on assigned vehicles to ensure compliance with safety regulations
- Adapted driving techniques to navigate various road and weather conditions, prioritizing passenger safety at all times
- Participated in ongoing training sessions to stay current on industry regulations and best practices in student transportation.
Education
Some College (No Degree) - Technical School in Cosmetology
Shear Ego International School of Hair Design
Rochester, NYSkills
- Leadership
- Customer Service
- Team Management
- Organizational Skills
- Operations Management
- Communication
- Relationship Building and Management
- Problem Solving
Certification
- Cosmetology License, 02/01/21, 02/01/25, Current license in Florida; willing to transfer to New York
- Driver's License, Non-CDL Class C
Timeline
Hair Stylist
Hair Cuttery
03.2021 - 06.2024
Store Manager
Subway
10.2016 - 09.2020
School Bus Driver
East Irondequoit Central School District
08.2011 - 07.2019
Some College (No Degree) - Technical School in Cosmetology
Shear Ego International School of Hair Design