Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Thompson

Chino Valley,AZ

Summary

Detail-oriented professional with strong customer service skills and experience in data entry, calendar management, and training. Committed to enhancing team collaboration and streamlining administrative processes. Excellent problem solving and decision making skills, with a focus on maintaining a high level of professionalism.

Overview

12
12
years of professional experience

Work History

Office Assistant

Olsen's Events
Chino Valley, Arizona
03.2021 - Current
  • Managed incoming calls and directed inquiries to appropriate staff members.
  • Collaborated with team members to streamline administrative processes effectively.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Supported the planning and execution of corporate events and meetings.

Administrative Assistant

European Techniques
Prescott, AZ
03.2025 - 07.2025
  • Coordinated travel arrangements and itineraries for staff across multiple locations.
  • Answered questions from customers regarding products and services offered by the company.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Maintained accurate records and filing systems for important documents.
  • Handled incoming calls and directed inquiries to appropriate departments efficiently.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Assistant Store Manager

Olsen's Grain
Chino Valley, Arizona
03.2021 - 01.2025
  • Assisted in managing daily store operations and staff scheduling.
  • Coordinated inventory management and product restocking processes.
  • Trained new employees on customer service and store policies.
  • Oversaw visual merchandising to enhance product presentation.
  • Resolved customer inquiries and complaints effectively and promptly.
  • Implemented promotional displays to boost seasonal sales initiatives.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.

Bank Teller III

National Bank of Arizona
Chino Valley, AZ
07.2014 - 03.2021
  • Processed customer transactions efficiently and accurately at a national banking institution.
  • Assisted customers with account inquiries and provided exceptional service support.
  • Managed cash drawer, ensuring compliance with bank policies and procedures.
  • Educated clients about banking products and services to enhance financial literacy.
  • Resolved customer complaints promptly, maintaining a positive banking experience.
  • Conducted routine audits of cash and checks for accuracy and compliance standards.
  • Trained new tellers on operational procedures and customer service best practices.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Performed cash handling duties including counting currency, coins and checks.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Explained bank services, financial products and applicable fees to customers.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Entered transactions into computer and issued customer receipts.
  • Provided assistance to other tellers during peak business hours as needed.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Reconciled cash and checks against computer records at end of shift.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

Assistant Store Manager

Family Dollar
Chino Valley, AZ
06.2013 - 07.2014
  • Assisted in managing daily store operations and staff scheduling.
  • Coordinated inventory management and product restocking processes.
  • Trained new employees on customer service and store policies.
  • Oversaw visual merchandising to enhance product presentation.
  • Resolved customer inquiries and complaints effectively and promptly.
  • Implemented promotional displays to boost seasonal sales initiatives.
  • Collaborated with team members to ensure a positive shopping experience.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.

Education

High School Diploma -

Dana Hills High School
Dana Point, CA
06-1982

General Studies

Saddleback College
Mission Viejo, CA

Skills

  • Data entry
  • Microsoft Office
  • Customer service
  • Calendar management
  • Cash handling
  • Training and mentoring
  • Attention to detail
  • Staff scheduling
  • Effective communication
  • Problem solving
  • Front office management
  • Supply restocking
  • Client interaction
  • Scheduling
  • Payment processing
  • Filing and data archiving
  • Administrative support
  • Positive attitude
  • Team bonding
  • Dedicated team player

Timeline

Administrative Assistant

European Techniques
03.2025 - 07.2025

Office Assistant

Olsen's Events
03.2021 - Current

Assistant Store Manager

Olsen's Grain
03.2021 - 01.2025

Bank Teller III

National Bank of Arizona
07.2014 - 03.2021

Assistant Store Manager

Family Dollar
06.2013 - 07.2014

High School Diploma -

Dana Hills High School

General Studies

Saddleback College

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