Hi, I’m
Julie Tobola
SCHULENBURG,TX
Summary
Experienced with team leadership in customer service environments. Utilizes conflict resolution and motivational techniques to enhance team performance. Knowledge of customer satisfaction strategies and team dynamics.
Overview
5
years of professional experience
Work History
Walmart
Customer Service Manager
01.2023 - 12.2023
Job overview
- Responsible for the front end operations of the store
- Providing cash change to the cashiers
- Prepares cash register tills
- Audits cash register tills
- Customer care problem solving
- Associate problem solving
- Provides breaks
- Directs associates schedule
- Follows Walmart's policies in advertisements price match, and coupon regulations.
- The CSM Always sets the example to provide the best customer care, for the customer, and for the associate, always with respect and with a smile.
Ezzell ISD
Custodian/School Cafeteria Worker
05.2019 - 05.2021
Job overview
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Maintained clean area for students
- Kept food at a certain temperature
- made trays for kids
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for students and staff
- Took in money from students and staff for lunches
Education
Penn Foster High SchoolScranton, PA
High School Diploma
Penn Foster Career SchoolScranton, PA
Graduate Certificate from Pharmacy Technician
01-2024
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Cash Handling
Timeline
Customer Service Manager
Walmart
01.2023 - 12.2023
Custodian/School Cafeteria Worker
Ezzell ISD
05.2019 - 05.2021
Penn Foster High School
High School Diploma
Penn Foster Career School
Graduate Certificate from Pharmacy Technician