Julie Toczyl
Kansas,Illinois
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Store Manager
Dollar General
01.2022 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Managed inventory control, cash control, and store opening and closing procedures.
Legal Assistant
Heyl, Royster, Voelker & Allen
06.2021 - 01.2022
- Support case development by preparing and filing requests, updating attorneys, scheduling depositions, transcribing dictation and drafting complaints
- Communicate professionally with necessary case contacts, including court staff and witnesses
- Investigate case facts to ensure the consideration of relevant information
- Organize, analyze and compile information
- Prepare motions and pleadings for filing in court.
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
Platform Laborer
Cargill
11.2021 - 01.2022
- Fulfilled customer orders through bulk bagging, filling rail cars and driving forklift trucks.
Assistant Store Manager
Sprouts
08.2020 - 06.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
Assistant Deli Manager
Sprouts
06.2019 - 08.2020
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
Store Director
Food Pyramid
01.2018 - 07.2019
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
ALDI, Inc
04.2013 - 11.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Science Degree Law Enforcement and Justice Admin -
Western Illinois University
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store operations
- Training and mentoring
- Inventory Management
- Store Merchandising
- Budget Development
- Recruitment and hiring
- Operations Management
References
Available on request
Timeline
Store Manager
Dollar General
01.2022 - Current
Platform Laborer
Cargill
11.2021 - 01.2022
Legal Assistant
Heyl, Royster, Voelker & Allen
06.2021 - 01.2022
Assistant Store Manager
Sprouts
08.2020 - 06.2021
Assistant Deli Manager
Sprouts
06.2019 - 08.2020
Store Director
Food Pyramid
01.2018 - 07.2019
Store Manager
ALDI, Inc
04.2013 - 11.2017
Bachelor of Science Degree Law Enforcement and Justice Admin -
Western Illinois University