JULIE TRAN
Houston,TX
Summary
Energetic candidate dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
6
6
years of professional experience
Work History
Patient Care Representative
1st Choice Personal Injury/Countrywide Urgent Care
01.2023 - Current
- Case manage patient profiles to ensure that the patient is receiving all services instructed by doctor
- Scheduled patient at appropriate location within twelve facilities spread across Houston, TX
- Maintain referrals and serve as point of contact for any referral inquiries from affiliated facilities
- Answer telephones and give information to callers, take messages and transfer calls to appropriate individuals
- Processed records for companies who send over subpoenas
- Answered Deposition Written Questions and filled out affidavits.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Performed as subject matter expert for case management processes.
- Delivered excellent patient experiences and direct care.
- Coordinated transportation to get patients to and from medical appointments.
Elderly Patient Care
New Essence Healthcare Inc
11.2021 - Current
- Clean up after personal care task, empty and clean beside commode, clean tub/shower, toilet, sink, floor, change bedding
- Arrange for client’s transportation
- Remind client medication times
- Accompany client to clinic, doctors appointments, or medical related trips
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Sales Manager
3D Crystal Texas
04.2022 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Server, Hostess
Yummy Seafood
01.2021 - 08.2021
- Memorized over 30 menu items and rotating specials in order to customized recommendations to guests
- Swiftly and successfully resolved issues resulting in 100% customers satisfaction
- Welcoming guests with a smile and positive attitude.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used cash registers and credit card machines to cash out customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Accommodated special seating requests for guests to enhance satisfaction.
Shift Leader, Team Member, Asst. Manager
Bahama Buck’s
05.2017 - 09.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Science - Health Science, Health Care Disparities, Diversity and Advocacy
UT MD Anderson Cancer Center- SHP
Houston12.2023
No Degree - Chemistry
University of Houston
Houston, TX01.2022
High School Diploma -
Elsik High School
Houston, TX05.2019
Skills
- Process Improvement
- Critical Thinking Skills
- Billing Processes
- Coordinate Referrals
- Attention to Detail
- Appointment Confirmation
- Medical Terminology
- Time Management
- Appointment Scheduling
- Patient Information Verification
- Customer Service
- Patient Scheduling
- Medical Billing and Coding
- Patient Health Information Privacy
- Quality Control
- Microsoft Word
- Microsoft Excel
- Problem-Solving Ability
- Money Handling Abilities
- Microsoft PowerPoint
- High-Volume Environments
- Training and Development
- Good Listening Skills
- Adaptable and Flexible
Timeline
Patient Care Representative
1st Choice Personal Injury/Countrywide Urgent Care
01.2023 - Current
Sales Manager
3D Crystal Texas
04.2022 - 12.2022
Elderly Patient Care
New Essence Healthcare Inc
11.2021 - Current
Server, Hostess
Yummy Seafood
01.2021 - 08.2021
Shift Leader, Team Member, Asst. Manager
Bahama Buck’s
05.2017 - 09.2017
Bachelor of Science - Health Science, Health Care Disparities, Diversity and Advocacy
UT MD Anderson Cancer Center- SHP
No Degree - Chemistry
University of Houston
High School Diploma -
Elsik High School
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