Julie Tran
Houston
Summary
Reliable and detail-oriented professional with a strong background in customer service, office administration, and team leadership. Proven ability to manage front desk operations, coordinate schedules, handle client communications, and improve workflow efficiency. Bilingual in Vietnamese and English, with a focus on delivering high-quality support in fast-paced environments.
Skilled Receptionist Manager with solid background in overseeing front desk operations, staff supervision and customer service. Proven track record in streamlining administrative procedures, improving office efficiency and coordinating appointments. Strengths lie in multitasking ability, strong communication skills, problem-solving aptitude and fostering positive team environment. Previous roles showed significant improvement in office workflow management and client satisfaction levels.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Receptionist Manager
Private Nail Salon
Houston
07.2020 - Current
- Manage front desk operations including greeting clients, handling phone calls, and appointment scheduling.
- Maintain organized calendars and schedules for multiple staff members.
- Resolve customer concerns professionally to ensure satisfaction and repeat business.
- Train and onboard new employees, providing guidance on salon procedures and client service.
- Improve reception efficiency by implementing digital check-in systems and automating basic tasks.
- Perform accurate data entry and maintain client records for business tracking and follow-ups.
Store Manager
Charlotte Russe
Sugar Land
07.2019 - 05.2020
- Led retail team in delivering exceptional service and achieving store goals.
- Developed training programs and coached staff to improve sales performance and product knowledge.
- Managed daily operations, including staffing, scheduling, and visual merchandising.
- Analyzed customer feedback and sales trends to create action plans for improvement.
- Collaborated with corporate and cross-functional teams to streamline store processes.
Education
Cypress Falls High School
Houston, TXSkills
- Accounts Receivable
- Administrative Management
- Analytical Thinking
- Answering Questions
- Budget Planning
- Business Operations
- Call Handling & Conflict Resolution
- Computer Databases
- Contract Management
- Customer Complaints
- Customer Service
- Customer Service & Client Relations
- Data Entry
- Data Entry & Record Keeping
- Database Management
- Dependable
- Detail-oriented
- Executive Support
- Greeting Clients
- Invoicing
- Monthly Reports
- Negotiations
- Office Administration
- Onboarding
- Performance Metrics
- Record Keeping
- Regulatory Compliance
- Sales Promotion
- Schedule & Calendar Management
- Schedule Management
- Staff Scheduling
- Stakeholders
- Store Management
- Summarizing
- Talent Development
- Team Leadership & Staff Coordination
- Technical Support
- Time Management & Multitasking
- Vendor Negotiations
- Workflow Management
- Workflow Planning
- Workflow Planning & Process Improvement
- Customer service
- Appointment scheduling
- Team leadership
Languages
- English
- Vietnamese, Native / Bilingual
- English, Fluent
Timeline
Receptionist Manager
Private Nail Salon
07.2020 - Current
Store Manager
Charlotte Russe
07.2019 - 05.2020
Cypress Falls High School