JULIE TRUJILLO
Las Vegas,NV
Summary
Dynamic dispatcher with expertise in route optimization and customer communication at Bell Transportation. Proven ability to multitask and resolve conflicts, enhancing operational efficiency and team performance. Recognized for maintaining accurate records and delivering exceptional service in fast-paced environments. Proficient in dispatch software and strong leadership skills.
Overview
9
9
years of professional experience
Work History
Dispatcher
Sun City Garage Doors
Las Vegas, Nevada
08.2023 - Current
- Coordinated service calls for garage door repairs and installations.
- Managed scheduling of technicians to optimize route efficiency.
- Communicated with customers to confirm appointments and provide updates.
- Collaborated with team members to streamline dispatch processes.
- Maintained accurate records of work performed by technicians on-site.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Updated records of driver locations, delays, and cancellations.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Provided timely updates to customers regarding their orders or requests.
- Prepared daily work and run schedules.
Phone Operator
Bell Transportation
Las Vegas, USA
04.2019 - Current
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Connected incoming calls quickly using multi-line telephone system to minimize hold times.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Dispatcher
Bell Transportation
Las Vegas, USA
04.2019 - 08.2023
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Pre assign and dispatch trips to all transportation providers.
- Tracked flights and changes in computer system to keep records current and accurate.
- Monitored changes in reservations and communicated changes to customers.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Route planning and vehicle tracking for over 300 drivers.
- Liaised with customers to provide logistics for drivers and coordinate times.
Swing Shift Supervisor
Bell Transportation
Las Vegas, USA
04.2019 - 08.2023
- Maintained control of shift operations.
- Supervised teams' work to maintain consistent quality and performance levels.
- Supervise and lead employees to maintain productivity, quality, performance and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager.
- Responsible for daily communication with transportation providers.
- Pre assign and dispatch trips to all transportation providers.
- Email Response Major Group sales for big events such as NASCAR, UFC, MAGIC, Formula 1, etc.
Assistant Manager
Aqua Health Pool Service
Las Vegas, USA
05.2016 - 02.2019
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Completed inventory audits to identify losses and project demand.
Payroll Clerk
Aqua Health Pool Service
Las Vegas, USA
05.2016 - 02.2019
- Managed payroll for temporary, hourly and salaried employees.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Distributed and collected timecards each pay period.
- Prepared end-of-period payroll tax returns.
Education
High school -
Del Sol High School
Las Vegas, NVSkills
- Communication
- Decision-making
- Conflict Resolution
- Teamwork
- Adaptability
- Leadership
- Customer Service
- Microsoft Office Expertise
- Attention to detail
- Customer service
- Route navigation
- Map reading
- Dispatch software
- Prioritizing calls
- Dispatch coordination
- Stress tolerance
- Multitasking and organization
- Workload management
- Team building
Languages
- English, Full Professional
- Spanish, Full Professional
Timeline
Dispatcher
Sun City Garage Doors
08.2023 - Current
Phone Operator
Bell Transportation
04.2019 - Current
Dispatcher
Bell Transportation
04.2019 - 08.2023
Swing Shift Supervisor
Bell Transportation
04.2019 - 08.2023
Assistant Manager
Aqua Health Pool Service
05.2016 - 02.2019
Payroll Clerk
Aqua Health Pool Service
05.2016 - 02.2019
High school -
Del Sol High School
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