Julie Tubbs Higbee
Davenport,IA
Summary
Knowledgeable Lead Director with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Progressive, intelligent and analytical with top-notch business acumen and strategic planning skills. Skilled in the healthcare businesses, market trends and customer preferences. Instrumental in helping company remain responsive and proactive in dynamic conditions. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Dependable Lead Director with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Lead Director, Business Consultant
Aetna
Hartford, CT
12.2017 - 08.2023
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
- Negotiated agreements with external partners such as contractors or consultants.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Monitored market conditions and competitor activities to inform business decisions.
- Met with stakeholders to address issues and implement solutions.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Identified opportunities for business growth through new products or services.
- Assessed current systems for effectiveness in meeting organizational goals.
- Coordinated with internal teams and external stakeholders to support business growth through development of new features.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Post Acute Facility Evaluation Nurse
Humana
Louisville, KY
01.2014 - 12.2017
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Evaluated Skilled Nursing Facilities for inclusion/exclusion from network
- Identified and collaborated with best performing facilities for inclusion into a select group of high performing facilities for members to refer to when faced with care decisions
- Built and maintained strong working relationships with Skilled Nursing facilities to solution skilled placement needs for challenging members
- Conducted on-site visits with facilities yearly and conducted routine quarterly or semi-annual reviews via Webex or phone
- Worked closely with Network Contracting for additions or removal from Network status based on data driven quality outcomes.
Education
Associate of Applied Science - Nursing
Eastern Iowa Community College District
Davenport, IA05-1999
Skills
- Project Coordination
- Project Management
- Business Development
- Contract Negotiation
- Content Development
- Strategic Planning
- Legal and Regulatory Compliance
- Program Management
- Verbal and Written Communication
- Creativity and Innovation
- Innovation Management
- Issues Resolution
- Negotiation
- Script Review and Revision
Looking to make an impact
- As someone caring for a dependent family member, I want to be part of a meaningful alteration of the healthcare system that patients and families/caregivers are forced to blindly navigate often not getting appropriate necessary care, medication, and supplies they desperately need. This includes providing support for the caregiver(s). My drive includes bringing my industry knowledge, nursing knowledge and personal experience to best serve any and all I can help who find themselves in a "foreign" situation without preparation.
Timeline
Lead Director, Business Consultant
Aetna
12.2017 - 08.2023
Post Acute Facility Evaluation Nurse
Humana
01.2014 - 12.2017
Associate of Applied Science - Nursing
Eastern Iowa Community College District