Julie Underwood
Licensed Medical Assistant
Decatur,IL
Summary
Accommodating Private Duty Nurse offering 12-year background rendering professional home nursing care to assess, develop, implement and evaluate needs of assigned patients. Skillful in educating and advising patients and families on treatment programs. Commended for achieving high levels of patient satisfaction in Physicians office and Private Home Health Care Setting. Compassionate Nursing offers private duty nursing services to medically dependent clients within home settings. Dedicated to offering highest level of nursing care through many different settings. Medically skilled at communicating, organizing and solving problems to improve level of care and raise quality rankings of health care facilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Licensed M.A., Private Home Health Care
Helping Hearts
Decatur, IL
09.2017 - 02.2022
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
- Completed household management tasks for clients within private home settings.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
- Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems.
- Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Scheduled appointments and transported patients to medical facilities using personal transportation.
- Reviewed patient history to verify conditions and current medications.
- Documented patient vitals, behaviors and conditions to communicate concerns to Physicians and Family Members.
- Provided basic patient care and treatment, such as administering Insulin, taking temperature and blood pressure and dressing wounds.
- Helped patients complete bathing, dressing and eating.
- Evaluated patient histories, complaints and current symptoms.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Licensed Medical Assistant
Dermatology Inc.
Fishers, IN
06.2011 - 07.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared initial patient charts for admission.
Licensed Medical Assistant
Advanced Pain Management Pain Specialists
Fishers, IN
04.2010 - 08.2012
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared initial patient charts for admission.
- Ordered and prepared reagents and supplies.
Office Manager
City Wide Delivery
Clearwater, FL
01.2003 - 12.2007
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
ATR Travel
Travel Agent
Orlando, FL
04.1995 - 07.1997
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Strengthened quality controls to enhance revenue and control downtime.
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
Court Clerk
Macon County Circuit Clerks Office
Decatur, IL
02.1992 - 10.1995
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Met with judges, lawyers and police officials to coordinate functions of court.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Documented exhibits admitted during hearings.
- Prepared and issued court orders for probation orders, sentencing information and other actions.
- Marked and preserved exhibits introduced into evidence in court proceedings.
- Announced charges and indictments to defendants in court and recorded defendants' pleas.
Teller
First Of America Bank
Decatur, IL
05.1986 - 11.1988
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Organized and attended meetings and compiled related documents and reports.
- Sourced and ordered office equipment and supplies.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Argenta-Oreana H.S
Argenta Ilinois06.1987
Principals of Banking, Personal Banking & Finance
American Banking Institute
First National Bank, Decatur Illinois10.1988
Certificate - Certificate in Ticketing, & Flight Attendant
Academy of The Pacific
Los Angeles, CA12.1989
Associate of Science - Business Management
Millikin University
Decatur, IL08.1992
State Certified Travel Agent & Certified To Teach - Certification in Travel And Travel Theory
American Travel Institute
Orlando, FL08.1997
Certificate in Microsoft Word, Office, Money/Excel - Computers
Hillsborough Community College
Tampa, FL10.2003
Associate of Science - M.A. & LPN
Kaplan College - Indianapolis
Indianapolis, IN04.2010
Skills
- Patient Observation
- Procedure Explanation
- Needs Assessment
- Care Planning and Modifications
- Equipment Inspection
- Staff Supervision
- Team Building
- Conditions Reporting
- Performance Monitoring
- Work Planning and Coordination
- Medication Administration
- Patient Charting
- Conflict Resolution
- Inventory Assessment
- Medical Paperwork Processing
- Quality Assessments
- Time Management
- Management Team Support
- Responsible and Dependable
- Critical Thinking
- First Aid and CPR
- HIPAA Compliance
- Supply Requisition and Inventory
- Strategy Development
- Dietary Requirements and Restrictions
- Attention to Detail
- Adaptable and Flexible
- Analytical Thinking
- Recordkeeping and Maintenance
- Data Analysis
- Administrative Functions
Timeline
Licensed M.A., Private Home Health Care
Helping Hearts
09.2017 - 02.2022
Licensed Medical Assistant
Dermatology Inc.
06.2011 - 07.2017
Licensed Medical Assistant
Advanced Pain Management Pain Specialists
04.2010 - 08.2012
Office Manager
City Wide Delivery
01.2003 - 12.2007
ATR Travel
Travel Agent
04.1995 - 07.1997
Court Clerk
Macon County Circuit Clerks Office
02.1992 - 10.1995
Teller
First Of America Bank
05.1986 - 11.1988
High School Diploma -
Argenta-Oreana H.S
Principals of Banking, Personal Banking & Finance
American Banking Institute
Certificate - Certificate in Ticketing, & Flight Attendant
Academy of The Pacific
Associate of Science - Business Management
Millikin University
State Certified Travel Agent & Certified To Teach - Certification in Travel And Travel Theory
American Travel Institute
Certificate in Microsoft Word, Office, Money/Excel - Computers
Hillsborough Community College
Associate of Science - M.A. & LPN
Kaplan College - Indianapolis
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