JULIE URNES
Kiel,Wisconsin
Summary
Dedicated professional with a proven track record of providing five-star service and delivering gracious experiences to customers. Skilled in creating a welcoming atmosphere and engaging in confident, meaningful conversations. Known for exceeding expectations and building strong relationships with clients. Adept at anticipating needs and ensuring a positive interaction at every touchpoint.
Overview
2
2
years of professional experience
Work History
Sales & Design Associate
Precision Floors & Décor
- Greeting Customers and guiding design choices and materials selection.
- Educating customers on product specifications.
- Closing the sale and following up with customers
- Placing orders and scheduling installations via company’s scheduling and tracking system.
- 8 Months
Product Consultant
Kohler Design Center
- Assisting customers with design choices.
- Specifying Kohler products for customer projects.
- Educating customers about Kohler products.
- 1 year
Sales Associate III
Wisconsin Trader
- Greeting guests, determining needs, sharing product knowledge, taking customer special orders.
- Being knowledgeable in the point of sale software system.
- Finalizing the Sale: opening and closing of register, ringing sales (cash, credit card, gift certificate, room charges etc), processing coupons, discounts, markdowns, end-of-day reports and gift wrapping.
- Assisting with annual Inventory, restocking of merchandise, and visual merchandising.
- 3 Years
Owner/operator - Children’s clothing store
Self-employed
- Customer service and assisting customers in purchase decision.
- Selecting brands and products; Advertising and visual merchandising.
- Accounting, inventory, and records managements.
- 1 year
Store Manager
St Vincent De Paul Society Thrift Stores
11.2023 - Current
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and supervised staff to enhance performance and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies to increase foot traffic and drive sales growth.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
Education
High School Diploma -
Grafton High School
Grafton, WIHospitality Training, Respectable Workplace Training, Product Specification Training
Kohler
Skills
- Confident conversationalist who quickly builds rapport and drives increased sales Engaged and committed to meeting organizational goals through high standards of performance while focusing on the customer
- Proven ability to provide five-star service
- Excellent Customer Service
- Self-starter
- Multitasking
- Strong work ethic
- Builds relationships leading to repeat customers
- Listens and guides purchase decision
- Leadership
- Dependable
- Organized
Timeline
Store Manager
St Vincent De Paul Society Thrift Stores
11.2023 - Current
Sales & Design Associate
Precision Floors & Décor
Product Consultant
Kohler Design Center
Sales Associate III
Wisconsin Trader
Owner/operator - Children’s clothing store
Self-employed
Hospitality Training, Respectable Workplace Training, Product Specification Training
Kohler
High School Diploma -
Grafton High School
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