Reliable and hardworking professional who works both autonomously or in teams to provide outstanding customer service. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Hi, I’m
Julie Valdez
Medford,MA
Summary
Overview
22
years of professional experience
Work History
Seibar restaurant Medford, MA
Bartender
02.2011 - Current
Job overview
- Attended regular training sessions to stay updated on new products or trends.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Adhered to state regulations regarding serving alcohol responsibly.
- Resolved customer complaints in a professional manner.
- Displayed and retained extensive knowledge of liquors, wines and entrees. Utilized these skills to described drink flavors and taste profiles to customers to help with ordering decisions.
- Upsold customers from shelf to premium brands to help boost sales as well as trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers, provide enjoyable bar experiences, and increase profits.
- Developed good working relationships with fellow employees through effective communication. Worked in close collaboration with team members to ensure customers received high-quality service.
- Arranged attractive bar displays.
Chili's RestaurantBoston, Massachusetts
Restaurant Hostess
07.2005 - 09.2006
Job overview
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Directed patrons to lounges and waiting areas.
- Took reservations from patrons by phone or online.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Chili's Restaurant Grill & BarBoston, MA
Server
07.2005 - 09.2006
Job overview
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
Kingfish Hall restaurant Boston, MA
Line Cook
06.2004 - 01.2005
Job overview
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, and stand mixers as well as organized the storage area to ensure that all necessary items were readily accessible.
- Ensured that all dishes were prepared according to recipe specifications and followed health and safety standards to ensure safe working environment for employees and customers alike.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Inspected equipment for cleanliness prior to use every shift.
- Communicated effectively with other staff members regarding orders and menu changes.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Performed basic knife skills such as dicing onions or slicing meats.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Adhered to sanitation policies at all times when handling food products.
- Cooked multiple orders simultaneously during busy periods.
- Followed proper food handling methods and maintained correct temperature of food products.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Adhered to portion controls and presentation specifications.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Executed proper techniques when preparing menu item ingredients.
- Received and stored food and supplies.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Johnson & Wales university Providence , RI
Teaching Assistant
10.2002 - 05.2004
Job overview
- Maintained accurate records of student attendance and performance.
- Collaborated with other faculty members to plan lessons that promote critical thinking skills.
- Provided one-on-one support for special needs students.
- Facilitated small group instruction sessions on various topics.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
- Participated in professional development workshops related to teaching techniques.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Graded assignments and tests and documented results into filing systems.
- Acted as a liaison between students and faculty, facilitating communication and understanding.
Education
Johnson & Wales UniversityProvidence, RI
Associate of Arts from Culinary Arts
05-2004
University Overview
Medford High SchoolMedford, MA
High School Diploma
05-2001
University Overview
Skills
- Beverage Preparation
- Suggestive Selling
- Food Preparation & Service
- Menu Memorization & Knowledge
- Payment Processing
- Food Running
- Bilingual in English and Spanish
- Courteous
- Staff Management
- Bar service preparation
- Engaging & Outing personality
- Point of sale systems
- Anticipating guest needs
- Handling Difficult Customers
- Service-oriented mindset
- Excellent judgment
- Inventory
- TIPS safe certified
- Creative Mixology
- Organizational ability
- Outstanding customer service
- New Hire Training
- Customer service expertise
- Extensive spirits knowledge
- Safe Serving certified
Certification
TIPs certified
ServeSafe certified
Timeline
Bartender
Seibar restaurant
02.2011 - Current
Restaurant Hostess
Chili's Restaurant
07.2005 - 09.2006
Server
Chili's Restaurant Grill & Bar
07.2005 - 09.2006
Line Cook
Kingfish Hall restaurant
06.2004 - 01.2005
Teaching Assistant
Johnson & Wales university
10.2002 - 05.2004
Johnson & Wales University
Associate of Arts from Culinary Arts
Medford High School
High School Diploma
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