Julie Vance
Lehi,Utah
Summary
Experienced communicator adept at building strong relationships across diverse cultures. Known for exceptional organizational abilities and keen attention to detail. Skilled in creative problem-solving and experienced in managing and training employees to achieve company objectives. Possess persuasive public contact skills and excel in fostering positive customer relationships, whether in-person or over the phone.
Overview
14
14
years of professional experience
Work History
PVD – Personal Vehicle Driver
United Parcel Service - UPS
01.2020 - 01.2023
- Load vehicle in sequential order of deliveries.
- Deliver packages with a smile and a great attitude.
Driver
Auto Plus Auto Parts
01.2017 - 01.2018
- Pull Orders for Customers
- Load and unload parts as required for route
- Establish maximum productivity, increasing commercial sales and ensure compliance in accordance with company guidelines
- Ensures commercial products are delivered on time and in excellent condition to customer and stores
- Maintain daily delivery receipts and sales
- Handle customers credits and returns with Parts Department
Technical Support Specialist
Frontier Communications
01.2015 - 01.2016
- Inbound call support for QuickBooks and QuickBooks Online
- To assist customers with their business and personal needs of bookkeeping in the Quick Book programs
- Assist with their filing of quarterly taxes and year end. W2 printing and 1099s
- Provide base level IT support to non-technical personnel within the business
- Manage call flow and responded to technical support needs of customers. Resolved customer issues in a clear, courteous and straightforward manner
- Demonstrated professionalism and courtesy with customers at all times
- Identified and solved technical issues with a variety of diagnostic tools. Resolved problems with malfunctioning products
Cook
Utah County Correctional Facility
01.2009 - 01.2014
- Supervised inmates and incorporate tools in creating meals for over 1000 inmates and for the Meals on Wheels program daily
- Construct menus and recipes for special diets and low sodium meals
- Ordering and buying supplies to use minimal waist
- Fork lift operation loading and unload trucks
- Developed and tested new product offerings
- Appropriately documented all transactions and pertinent interactions
- Managed customers’ expectations and experience to a high degree of customer satisfaction
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies
Education
Associates of Applied Science - Electronics and Computer Science
Utah Valley State College
Orem, Utah01.1993
Skills
- Electronic analysis and fault detection
- Circuitry design
- Forklift operator
- Accounting
- Instrumentation and computer integration
- Computer programming
- Bookkeeping
- Payroll
- Cook and Nutritionist
Timeline
PVD – Personal Vehicle Driver
United Parcel Service - UPS
01.2020 - 01.2023
Driver
Auto Plus Auto Parts
01.2017 - 01.2018
Technical Support Specialist
Frontier Communications
01.2015 - 01.2016
Cook
Utah County Correctional Facility
01.2009 - 01.2014
Associates of Applied Science - Electronics and Computer Science
Utah Valley State College
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