Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Vance

Tacoma,Wa

Summary

I worked with women and children involved with addiction/recovery and dealing with domestic violence situations. Implemented and oversaw their personal programs, counseled weekly and taught several of the courses required by the program for graduation. Offered executive support, event planning to raise goods, services and profits as it is a non-profit organization.

I have a wide range of diverse customer service skills that I feel would be an asset to any company which I worked for including, customer service support, extra training and support for employees not meeting satisfactory goals, a calm, personable attitude and an expert in diffusing escalated situations by speaking clearly and calmly and am willing to go the extra mile to ensure satisfaction from all parties involved.

Experienced with managing front-end operations effectively. Utilizes organizational and communication skills to ensure smooth workflow. Track record of enhancing customer experiences and team coordination. Strong communication skills both in person and on the phone.

Working in loss prevention allowed me the opportunity to help the entire staff with building strong team relationships, minimize operational shortage, mitigate theft, and continue to work with the public and build strong customer service skills. Learn about shrink, risk management and prioritizing work and safety concerns to ensure safety for staff and customers.

Front End professional with focus on delivering high-quality results. Proven track record in managing front-end operations, enhancing user experience, and optimizing workflows. Strong team collaborator with knack for adapting to changing needs and ensuring smooth coordination.


Overview

8
8
years of professional experience

Work History

Front End Coordinator

HomeGoods
09.2024 - Current
  • Schedule breaks, cashier log book, petty cash count, cashiering, ordering products needed for front end
  • Train new employees, coach with TJX card sales, offer customer service support, ensure company policies are being met and maintained through practice and a positive example
  • Shrink awareness, TJX goals and awareness and knowledge, maintain Que line appearance and product, run front end with integrity and friendliness to ensure customer satisfaction

SPS/Loss Prevention

Ross Stores
03.2024 - 09.2024
  • Cashiering- Customer service, ring and bag items, cash handling, returns, voucher usage
  • Sales Floor- Set store merchandise according to policy and current flow charts, provide excellent customer service, work fitting rooms, put out merchandise, clean problem areas, set clothing
  • SPS- Oversee hot spot and frequent loss areas, maintain steady and command presence while dealing with stressful situations, Manage storefront to ensure safety for customers and associates alike, work with management to build strong teams and working relationships, mitigate theft and fraud, minimize operational shortage

PIC/Management

Safeway
12.2022 - 01.2024
  • Oversee up to 25 employees and delegate work as necessary
  • Pick up extra cash in tills, input amounts to computer, then drop to safe, count down tills at end of shift, till in and out between employees, handle and accordingly count and document over $100,000 in cash
  • Oversee product drop off and put away
  • Provide excellent customer service in stressful situations, allowing customers to leave satisfied
  • Provide support for all employees as needed for their individual jobs
  • Schedule help, computer skills, western union, check cashing, lotto, phone calls, customer complaints, employee support, make special announcements, office duties, safe handling, cash handling, vendor support

Administrator

Safe Family Ministries
01.2017 - 07.2018
  • Event planning, coordinating, and oversight
  • Office and house stock management and maintaining needs required
  • Helped to teach and maintain healthy boundaries and good living skills
  • Improved office organization by developing updated filing systems
  • Set specific goals for programs and patrons to measure progress and evaluate results
  • Implemented strategies to better enhance program success
  • Researched and developed administrative policies and procedures to better facilitate operations
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

Education

GED - Certification in Accounting 101/102

Centralia Community College
01.1998

Skills

  • Team Building and Leadership
  • Customer Service
  • Recordkeeping/File Management
  • Personable and Approachable
  • Multiple Priorities Management
  • Events Coordination/Project Management
  • Verbal/Written Communication
  • Problem-Solving
  • Work Planning and Prioritization
  • Strategic Planning
  • Information Confidentiality
  • Honest and Ethical
  • Program Oversight
  • Relationship Development

Timeline

Front End Coordinator

HomeGoods
09.2024 - Current

SPS/Loss Prevention

Ross Stores
03.2024 - 09.2024

PIC/Management

Safeway
12.2022 - 01.2024

Administrator

Safe Family Ministries
01.2017 - 07.2018

GED - Certification in Accounting 101/102

Centralia Community College
Julie Vance