Julie Vandusen
Summary
Well spoken, detail oriented, organized, professional, friendly, reliable and do well under pressure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Family Law Observer
Carroll Co Government
Westminster
05.2025 - Current
- Observe court order visitations between parents and children.
- Keep notes during the visits of the interactions between the parties involved to be reviewed by the judge.
- Be able to be objective and impartial.
Customer Service Representative
H&R Block
Westminster
01.2017 - Current
- CSP,- Customer Service Professional.
- Responsibilities include, Greeting clients in a friendly and welcoming manner when arriving in the office.
- Being able to multi task in a fast paced busy environment and stay organized.
- Answering multi line phone system.
- Using Microsoft Appointment Manager, and work center for scheduling appointments.
- Calling clients with reminders of outstanding services needing to be paid.
- Scanning data into computer.
- Running sales through Point Of Sale Program, and running credit card receipts.
- Being responsible for all receipts put through the point of sale Program.
- Helping clients to the best of my ability when tax professionals are unavailable.
- Keeping clients engaged and patient when tax professionals are busy and running behind schedule.
- Keeping the office running smoothly and as on time as possible.
- Making sure client files are organized and available for pickup.
- Keeping up with paperwork needed for new and existing clients.
- Taking all accurate client information.
- At the end of the day making sure the copy machine, the printers and the fax machines are all ready for the next day for a full busy schedule.
School Bus Driver
Rills Bus service
Westminster
08.2011 - Current
- School bus driver with passenger endorsement and air breaks since 1998.
- Clean driving record.
- Fingerprinted and background check completed.
- First Aid, AED, Bloodborn pathogens and CPR certified.
- Yearly inservice training, including child abuse & neglect, sex trafficking, human trafficking, harassment and bullying.
- Yearly DOT physical, and subjected but not exclusive to Federal random drug testing.
Education
Graduated High school -
South Carroll
Skills
- English
- Professional email communication
- Basic math
- Driving
- Communication skills
- Project coordination
- Adaptability
- Host/hostess experience
- Administrative experience
- Commercial Driving
- Front desk
- Microsoft Access
- Providing product information
- Cash handling
- Customer service
- Computer skills
- Phone etiquette
- Computer literacy
- Multi-line phone systems
- Google Workspace
- Attention to detail
- Microsoft Excel
- Appointment scheduling
- Filing
- Task prioritization
- Office management
- Conflict resolution
- Multitasking
- Problem-solving
- Active listening
- Customer complaint resolution
- Empathy
- Phone answering
- Word processing
- Microsoft Outlook
- Calendar
- HIPAA
- Fast casual experience
- Maintaining an organized workspace
- Microsoft Office
- Google Suite
- Shuttle driving
- Phone communication
- Bus Driving
- Data entry
- Receptionist experience within corporate industry
- Organizational skills
- Handling customer inquiries
- Administrative experience within finance industry
- Writing skills
- Customer inquiry handling
- Leadership
- Photocopying
- Office experience
- Greeting customers
- Face-to-face communication
- Experience with individuals with neurodevelopmental disorders
- Patience
- Scanning
- Route Driving
- Computer operation
- Clean workspace maintenance
- Bussing
- POS
- Documentation review
- Typing
- Calendar management
- Time management
- Microsoft Word
- Google Docs
- Clerical experience
- Windows
- School Bus Driving
- Manual transmission
Certification
- Driver's License
- CDL
- Passenger Endorsement
- School Bus Endorsement
- CPR Certification
- Air Brake Endorsement
- First Aid Certification
- CDL B
Additional Information
Authorized to work in the US for any employer, CPR & First Aid certified
Languages
English
Willing To Relocate
Lineboro, MD
Timeline
Family Law Observer
Carroll Co Government
05.2025 - Current
Customer Service Representative
H&R Block
01.2017 - Current
School Bus Driver
Rills Bus service
08.2011 - Current
Graduated High school -
South Carroll