Julie Van Gemert Enright
Chicago,IL
Summary
An experienced direct marketing professional with a history of surpassing expectations while adeptly managing multiple diverse projects. Accomplished in client care, retention, and building long-term connections. Innovative, organized, and efficient project manager, excelling in demanding, fast-paced situations. Adept at analyzing marketing goals using data to develop strategies to achieve successful and effective campaigns. Positive mindset, outstanding work ethic, a gracious team member who values coworker and client relationships.
Diligent [Desired Position] with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
36
36
years of professional experience
Work History
Account Manager/List Broker/Market Research Analyst
RR Donnelley
09.2021 - Current
- Quickly assimilated previous industry knowledge to the position requirements, mastered exclusive programs, and rapidly segued to working independently.
- Working in the List Brokerage Department supplying research, recommendations, and counts leading to processing list estimates, orders, and the fulfillment of mail files for various RRD print and mail clients.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated cross-functional teams to deliver tailored solutions that meet client needs effectively.
- Analyzed market trends to identify new business opportunities and drive strategic growth initiatives.
- Implemented process improvements that streamlined operations and enhanced team productivity.
- Led contract negotiations, ensuring favorable terms for both clients and company objectives.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
Account Executive
Merit Direct – MeritB2B
06.2008 - 12.2009
- Mastered a proprietary list ordering system to supply data for reporting, merge purge, and analysis.
- Negotiated special pricing and long-term list usage for outsourced data for use in the Merit database.
- Accountabilities include list brokerage and database administration, production relating to recommendations, usage reports, counts, orders, and database fulfillment for various clients’ mail campaigns.
- Interface with various service bureaus to fulfill direct mail campaigns.
- Maintain an elevated level of service by handling communications with clients, brokers & service bureaus.
- Accounted for time usage billing per client and billing for projects or list rentals.
- Analyzed client sales/response data to find new niche markets. Prepared and presented resulting presentations.
Senior List Specialist
Tribune Direct
03.2005 - 09.2006
- Supplied insightful list recommendations for direct mail clients from resident mailings to national campaigns.
- Created targeted departmental marketing materials to promote Tribune products.
- Aided sales team with client education on types of and uses for mailing lists.
- Successfully sold mailing lists directly to list clients: supplying list counts, quotes, and product orders.
- Researched and created a specialized database, building a national healthcare recruitment database for a healthcare client.
Marketing Manager Remote
Auto Body Toolmart
10.2004 - 03.2005
- Continued as a consultant to manage mailing data, relational database, and response analysis reporting through the transition. (I moved out of state).
- Supplied support and added training in other areas to transition to less experienced staff.
Marketing and Sales Manager
Auto Body Toolmart
06.2001 - 10.2004
- Recruited by a former Paragon client for a newly created position; based on previous performance and relationship built with ABTM.
- Designed and implemented successful marketing and sales plans to increase revenue and generate new long-term customers.
- Sales exceeded budget for the first time in company history and continued during employment.
- Designed a relational database to track customer buying habits and set a model for prospecting.
- Maintained all response analysis, producing monthly reports and adjusted marketing plans accordingly.
- Reduced-order source unknowns from 80% to 15% to deliver an exact analysis of the mail plan.
- Managed a successful sales staff, ranging from order entry to commissioned sales personnel.
- Interviewed, hired, trained, and managed staff in the sales and marketing teams.
- Set up product training for sales staff to better understand ABTM products and our client’s business.
- Supplied focused client support for large, specialized orders from institutions such as schools.
- Recorded daily phone and internet sales and used knowledge to build a realistic sales forecast.
- Set standards for supplying excellent customer service and maintaining business flow-in insert programs.
- Designed up-sell promotions opportunities and incentive goals for sales teams.
- Managed service bureau for mailings, house file maintenance, and file management.
- Spearheaded new phone system installation and operations. Set standards for the phone system and day-to-day management of Automatic Call Distributor.
Account Representative
Paragon Direct
04.2000 - 06.2001
- Supplied outstanding project management for computer service bureau clients.
- Participated in preparation and presentation for client and prospective client meetings.
- Duties encompassed expert client interaction and reporting, setting up schedules for processing to meet deadlines, writing instructions for merge purge, inkjet, and specialized computer processes.
- Insured that all projects ran smoothly, correctly, and within deadlines to guarantee that all cut-off dates were met.
Account Coordinator
Harte Hanks Direct Marketing
08.1999 - 04.2000
- Aided various account executives on multiple financial clients’ mailings.
- Made sure that multiple projects moved through creative, data processing, printing, and letter shop processing successfully to meet client expectations.
- Maintained information on clients’ mailing schedules, in house stock quantities, and insured clients’ set standards for logo, color, etc., which were met in newly designed mail pieces.
- Attended press checks, verifying project printing meets standards in color and final overall approval.
Database and Administrative Coordinator
A.B. Data, Ltd
01.1989 - 08.1999
- Served as data processing liaison and facilitator of list fulfillment.
- Managed the creation, fulfillment, and hygiene of over two hundred list properties.
- Set standards for data fulfillment, including specific formats for all files, updating the files, running various processes on each file to sustain clean data, processing list orders, and outputting data orders via e-mail, magnetic tapes, or labels.
- Coordinated all department administrative activities to hasten internal marketing and promotional efforts.
- Created and kept a primary schedule for all internal marketing activities, and managed all department catalogs and departmental promotional mailings and marketing activities.
- Maintained vast spreadsheets of data exchange records between various mailers, generated quarterly and yearly accounting reports for the department, and created specialized reports for the clients to analyze their list properties.
- A.B. Data, Ltd. | List Broker/Manager 1993-1997
- A.B. Data, Ltd. | Asst. List Broker/Manager 1991-1993
- A.B. Data, Ltd. | Administrative Assistant 1990-1991
- A.B. Data, Ltd. | Secretary to the Vice President 1989-1990
Education
Graphic Design Program -
Harper College
01.2014
Elementary Education - undefined
Barat College
01.1988
Skills
- Client and Project Management
- Marketing Strategy
- Microsoft Office Suite
- Account Management
- Leadership -Team Management
- Order Management
- Problem Solving and Critical Thinking
- Invoicing, Budget, and Forecasting
- Customer Service
- Social Media Marketing
- Meticulous
- Search Engine Optimization
- Google Analytics
- Contract – Vendor Negotiations
- List Ordering Systems
- Google Workspace
- Collaborative
- Constant Contact
- Proposal Creation
- Data Analytics
- Adobe Creative Suite
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Client relations
- Relationship building
- Strategic planning
- Goal oriented
- Account oversight
- Team Training
- Project management
- Documentation and reporting
- Customer relationship management (CRM)
- Upselling
- Sales reporting
- Contract negotiation
- Revenue generation
- Marketing
- New account creation
- Account servicing skills
- Client meetings
- Client acquisition
- Report writing
- Order management
- Vendor relations
- Data analytics
- Staff management
- Business process optimization
- Schedule management
- Lead development
- Brand management
- Employee mentoring
- Administrative oversight
- Order processing
- Goal setting
- Compliance requirements
- Database management
- Prioritizing workflows
- Coordinating documents
- Sales meetings and orientations
- Complaint management
- National accounts
- Invoice balancing
- Expense control
- Management collaboration
- Performance evaluations
Timeline
Account Manager/List Broker/Market Research Analyst
RR Donnelley
09.2021 - Current
Account Executive
Merit Direct – MeritB2B
06.2008 - 12.2009
Senior List Specialist
Tribune Direct
03.2005 - 09.2006
Marketing Manager Remote
Auto Body Toolmart
10.2004 - 03.2005
Marketing and Sales Manager
Auto Body Toolmart
06.2001 - 10.2004
Account Representative
Paragon Direct
04.2000 - 06.2001
Account Coordinator
Harte Hanks Direct Marketing
08.1999 - 04.2000
Database and Administrative Coordinator
A.B. Data, Ltd
01.1989 - 08.1999
Elementary Education - undefined
Barat College
Graphic Design Program -
Harper College
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