Julie Vasquez
Phoenix,AZ
Summary
Highly motivated and detail oriented with over 15 years in Quality Assurance. Familiar with auditing products to conformance with specifications, tolerances and safety regulations at all production stages. Great at resolving issues by collaborating with vendors, production staff and QA team members.
Overview
19
19
years of professional experience
Work History
Sr Return Material Coordinator
Mercury Systems Inc
07.2023 - Current
- Receive customer return request
- Provide RMA numbers
- Attend daily RMA meetings to provide update/status to customers
- Keep tracking details of RMA from beginning to end
- Create routers in Oracle
- Managed receiving operations and proper storage of incoming materials.
- Clear communication between departments regarding material needs and availability.
- Ensure RMA and production dates are met
- Set and send out weekly priorities
- Submit MTOs
- Assist in RMA/Production part approval
- Work with planners
- Work closely with production supervisor
- Meet end of quarter deadlines
- Contribute to revenue by ensuring production efficiency and quality
- Weekly cycle count
- Attend daily WIP meetings
- Assist in production interview process
- Approve FactoryLogix production process flow
Customer Service Representative
Bank of America
06.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Received phone payments
- Gave customer inquiries such as Interest rates, balance rewards
- Input customer disputes -atm, payments, checks
Sr. Quality Assurance Business Unit Technician
Subzero Wolf and Cove
01.2011 - 05.2022
- Critical Process Audits
- Supervised- 3 Quality/test technicians
- Oversee over 300 operators
- Operator Preventive Maintenance Audits (OPM)
- Scrap Audit
- Component Audit
- ESD audit
- R143a and R22 refrigerant audit
- Test Line Equipment
- Training Within Industry Certification (Job Instruction Training)
- Answer calls and emails within timely maner
- 6S audits
- SQDC
- Root cause analysis
- Sheet Metal audit
- Plastic audit
- Brazing audit
- Safety audits
- New hire training/Tour
- Tooling U certificates
- Supervisor boot camp
- Prep parts for next process/assembly line
- Foam temperature audits
- Set up machine with proper moldings
- Ensure all products are foamed to proper standard
- Grind drawers down to required length using gauge
- Sheet Metal- Strippet and Cincinnati machine
- Brazing
- Set up machines with required dies
- Set up machines with required measurements
Total Quality Control
Suntron
01.2007 - 01.2011
- Prep department which consisted of machine operations to form components for assembly
- Slide line
- Hand solder- assemble and verify all components are assembled correctly
- First article inspection
- Total Quality Control
- Performed sub assembly and re-work
- 5'S Auditing
- Wash and bake
- Selective solder/wave machine
- Able to follow Written and Verbal Instructions
- Shipping/
- Use hand tool such as screw driver pliers etc
- Able to meet production deadlines
- Security Clearance
- IPC-A-610
- J-STD-001
- Component recognition specialist
Loan Data Entry Clerk
Arizona Central Credit Union
05.2006 - 01.2007
- Collected data for entry from multiple sources
- Answer customer calls
- Minimized errors with proper security verification
- File new loan applications
- Loan payments
- Title and lien release
- Prepared records for document imaging and retrieval in company database
- Entered large volume of information daily with high degree of accuracy
- Assisted staff with locating important records and retrieving database information
- Maintained strict confidentiality, safeguarding sensitive client financial information during data entry process
- Improved loan processing efficiency by accurately entering and verifying data for various loan types
- Followed data entry protocols, rules and regulations.
Education
High School Diploma -
Apollo High School
Glendale, AZ05.2006
Skills
- Inventory Counts
- Communication abilities
- Documentation skills
- Safety awareness
- Production Scheduling
- Time Management
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Sr Return Material Coordinator
Mercury Systems Inc
07.2023 - Current
Customer Service Representative
Bank of America
06.2022 - 06.2023
Sr. Quality Assurance Business Unit Technician
Subzero Wolf and Cove
01.2011 - 05.2022
Total Quality Control
Suntron
01.2007 - 01.2011
Loan Data Entry Clerk
Arizona Central Credit Union
05.2006 - 01.2007
High School Diploma -
Apollo High School
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