JULIE ANN VEGA-NUNEZ
West Yellowstone,MT
Summary
Versatile and dynamic, with a proven track record for elevating customer satisfaction through exceptional service and high-quality cocktails. Skilled in multitasking and clear communication, I excel in fast-paced environments, fostering teamwork and professionalism. Fluent in two languages, I bring a blend of hospitality expertise and a rapid learning ability to every role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Hanks Chop Shop
West Yellowstone, MT
01.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Bartender Shift Manager
The Buffalo Bar
West Yellowstone, MT
06.2015 - 02.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
Medical Assistant Intern
Community Health Partners
West Yellowstone, MT
08.2016 - 10.2017
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Welcomed patients and inquired about wellbeing since last treatment.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
- Performed medical chart reviews to confirm accuracy and completeness.
Phlebotomist
Community Council Of Idaho Community Family Clinic
Idaho Falls, ID
09.2014 - 03.2015
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Certification - Phlebotomy
Eastern Idaho Technical Collefe
Idaho Falls, ID08.2013
Skills
- Strong multitasking
- Honest and Dependable
- Fast Learner
- Teamwork and Professionalism
- Hospitality services
- Clear and effective communication
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- Food Handler's Card or Permit - Various State Health Departments.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Hanks Chop Shop
01.2024 - Current
Medical Assistant Intern
Community Health Partners
08.2016 - 10.2017
Bartender Shift Manager
The Buffalo Bar
06.2015 - 02.2023
Phlebotomist
Community Council Of Idaho Community Family Clinic
09.2014 - 03.2015
Certification - Phlebotomy
Eastern Idaho Technical Collefe