Julie VerHoef
Orem,UT
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Solar Operations Director
Fresh Home Solutions
09.2022 - Current
- Conducted audits of internal documents to validate transactions and provided financial guidance for resource allocation, inventory control and budgeting.
- Streamlined data tracking by managing client records with 85% accuracy.
- Interacted well with customers to build connections and nurture relationships.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Boosted productivity and verified early completion dates by eliminating production bottlenecks.
- Worked closely with sub contractors to ensure job completion.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Advanced understanding of local city and utility permitting processes.
- Advance understanding of building codes and national electric codes.
- Extensive knowledge of PV engineering designs.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed detailed plans based on broad guidance and direction.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Self-motivated, with strong sense of personal responsibility
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
- Adaptable and proficient in learning new concepts quickly and efficiently
- Organized and detail-oriented with strong work ethic.
Solar Operations Manager
On Point Solar Power
09.2020 - 05.2022
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Analized and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Family Service Counselor
San Tan Memorial Gardens
09.2017 - 12.2019
- Maintained database systems to track and analyze operational data.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Completed death certificates, burial permits and other legal documents for families.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Secured and filed burial permits and made funeral arrangements.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Helped families select funeral and burial details from range of available options.
- Worked with cemeteries to schedule grave opening and closing.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and updated records and files to maintain document compliance.
General Manager
DownEast Outfitters
03.2014 - 09.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Set and managed merchandise budgets to maximize profits and control expenses.
- Collaborated with marketing team for prompt promotion of products.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate of Arts - Human Services
University of Phoenix
Tempe, AZ 06.2010 - 05.2012
Skills
- Performance Monitoring and Evaluation
- Organizational Structuring
- Develop Policies
- Complex Problem-Solving
Timeline
Solar Operations Director
Fresh Home Solutions
09.2022 - Current
Solar Operations Manager
On Point Solar Power
09.2020 - 05.2022
Family Service Counselor
San Tan Memorial Gardens
09.2017 - 12.2019
General Manager
DownEast Outfitters
03.2014 - 09.2017
Associate of Arts - Human Services
University of Phoenix
06.2010 - 05.2012
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