JULIE VILAYLACK
Dallas,TX
Summary
Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
World Finance
, Texas
07.2025 - 09.2026
- Evaluated World Finance loan applications and verified customer information remotely via chat & inbound calls .
- Evaluated World Finance loan applications and verified customer information.
- Explained consumer loan options and repayment terms to customers.
- Gathered and organized documents for loan processing to facilitate World Finance credit decisions.
- Processed payment transactions and updated customer account records.
- Reviewed account balances and coordinated payment schedules to support borrowers' financial management.
- Maintained compliance with lending policies and privacy requirements.
- Resolved customer concerns and provided guidance on account servicing to enhance customer satisfaction.
Online Sales Representative
EZ Pawn
Dallas, TX
11.2022 - 05.2025
- Managed online pawn sales through EZ Pawn digital marketplace.
- Processed online orders and verified payment information.
- Responded to customer inquiries about pricing, availability, and pickup.
- Coordinated shipment and pickup arrangements for sold items.
- Evaluated merchandise details for accurate online product listings.
- Resolved customer concerns with clear, professional communication.
- Resolved customer complaints in a timely manner.
- Updated inventory records in EZ Pawn sales systems.
- Supported compliance with EZ Pawn lending and sales policies.
Customer Experience Associate
Amazon
, TX
11.2020 - 05.2022
- Resolved customer inquiries through Amazon chat, email, and phone support.
- Guided customers through delivery, payment, and marketplace policy questions.
- Explained product availability, shipping options, and order status to customers.
- Reviewed orders, returns, and refunds using Amazon account systems.
- Escalated complex cases to specialized Amazon teams for further handling.
- Investigated account issues and coordinated solutions across internal Amazon departments.
- Documented case notes in Amazon service tools with clear, accurate details.
- Supported team quality standards by following Amazon customer service procedures.
Education
Terrell High School
Terrell, TXSkills
- Transaction processing
- Payment collections
- Sales support
- Clear communication
- Active listening
- Financial services
- Customer verification
- Compliance screening
- Account servicing
- Payment processing
- Order management
Timeline
Financial Services Representative
World Finance
07.2025 - 09.2026
Online Sales Representative
EZ Pawn
11.2022 - 05.2025
Customer Experience Associate
Amazon
11.2020 - 05.2022
Terrell High School