Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Julie Villa Marchena

Julie Villa Marchena

Business Professional
Bentonville,AR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Recent graduate with foundational knowledge in Business Management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

8
8
years of professional experience

Work History

Driver

Lyft
12.2024 - Current
  • Ensured passenger safety by adhering to traffic regulations and company policies.
  • Provided exceptional customer service through effective communication and problem-solving skills.
  • Navigated efficiently using GPS technology to optimize route selection and reduce wait times.
  • Maintained vehicle cleanliness and functionality through routine inspections and timely maintenance.
  • Adapted quickly to changing schedules and locations, enhancing operational flexibility and responsiveness.
  • Assisted passengers with luggage and special requests, fostering a positive ride experience.
  • Collected feedback from riders to improve service delivery and customer satisfaction levels.
  • Followed all relevant traffic laws and safety regulations.
  • Collaborated with team members to share best practices for improving ride efficiency and safety standards.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.

Shopper/Delivery Driver

Instacart
08.2023 - 01.2025
  • Provided support in handling customer inquiries and resolving issues professionally.
  • Engaged with customers proactively, fostering positive relationships and encouraging repeat visits.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
  • Conducted price checks for customers, establishing trust and enhancing their overall experience.
  • Verified each item matched order sheet's description.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
  • Stored perishable items in refrigerated area until customer's pickup.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated effectively with customers to confirm deliveries and resolve any issues.

Peer Tutor

Rasmussen University
08.2021 - 03.2024
  • Assisted students with coursework, fostering understanding and academic growth.
  • Developed individualized study plans tailored to diverse learning styles.
  • Facilitated group study sessions, enhancing collaborative learning experiences.
  • Provided constructive feedback on assignments, improving student performance.
  • Researched educational resources to support tutoring initiatives effectively.
  • Adapted tutoring methods based on student progress and comprehension levels.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
  • Created personalized lesson plans to meet needs of diverse learners.
  • Developed methods to motivate and engage students in learning.
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps.
  • Mentored and coached students with focus on developing independence and self-confidence.
  • Monitored student progress and provided feedback and support.
  • Assisted students in developing study skills and strategies.
  • Motivated students with accurate feedback and positive reinforcement.
  • Assisted in development of written and oral communication skills for presentations and papers.
  • Cultivated positive and encouraging tutoring atmosphere, boosting student confidence.
  • Served as mentor, guiding students in academic and personal development.
  • Promoted academic integrity and honesty through example and discussion.
  • Encouraged critical thinking and problem-solving skills through guided questions and discussions.
  • Increased student engagement with interactive tutoring techniques, making learning more accessible.
  • Coordinated with faculty to align tutoring sessions with curriculum goals, ensuring relevancy.
  • Provided comprehensive study and learning strategies to improve overall academic performance.
  • Encouraged peers to take ownership of learning by taking responsibility for own progress.
  • Tailored instruction methods to meet diverse learning needs, ensuring no student was left behind.
  • Supported students in developing effective time management and organizational skills.
  • Developed student confidence through positive reinforcement strategies.
  • Strengthened academic confidence of peers by providing supportive learning environment.
  • Promoted development of good study habits and learning skills.
  • Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
  • Helped fellow students prepare for quizzes and examinations.
  • Communicated regularly with faculty to align tutoring efforts with curriculum goals.

Meat Cutter

Ozark Mountain Poultry
07.2017 - 08.2019
  • Ensured high standards of food safety and sanitation throughout meat preparation areas.
  • Collaborated with team members to maintain efficient workflow in fast-paced environment.
  • Trained new employees on proper cutting techniques and safety protocols.
  • Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
  • Trained new employees on proper meat-cutting techniques and safety measures.
  • Managed waste and disposal to comply with environmental regulations and minimize waste.
  • Trimmed fat to remove undesirable parts from cuts of meat.
  • De-boned and ground meat to prepare cuts and portions for sale.
  • Packaged and labeled meat items in preparation for sale to customers.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Continuously sharpened knives and maintained equipment for optimal cutting performance.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Implemented improvements to cutting processes, enhancing overall efficiency and product quality.

Education

MBA - Business Administration

Rasmussen University
Saint Cloud, MN
03-2026

Bachelor of Science - Business Management

Rasmussen University
Ocala, FL
06-2024

Associate of Science - Accounting

Rasmussen University
Ocala, FL
06-2022

GED -

Georgia Northwestern Technical College
Rock Spring, GA
05-1991

Skills

  • Time management
  • Customer service
  • Clean driving record
  • Punctual and reliable
  • Safe driving practices
  • Route management
  • Navigational systems and GPS
  • Lesson planning
  • Online learning platforms
  • Motivation strategies
  • Skills development
  • Problem-solving

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Driver

Lyft
12.2024 - Current

Shopper/Delivery Driver

Instacart
08.2023 - 01.2025

Peer Tutor

Rasmussen University
08.2021 - 03.2024

Meat Cutter

Ozark Mountain Poultry
07.2017 - 08.2019

MBA - Business Administration

Rasmussen University

Bachelor of Science - Business Management

Rasmussen University

Associate of Science - Accounting

Rasmussen University

GED -

Georgia Northwestern Technical College
Julie Villa MarchenaBusiness Professional
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