Julie vonSchiller
Delray Beach,FL
Summary
Hardworking and reliable Customer Support/Sales Agent with strong telephone and computer/CRM skills. Highly organized, proactive, and punctual with team-oriented mentality
Overview
11
11
years of professional experience
Work History
Licensed Health Insurance Agent
USHEALTH Advisors
09.2017 - Current
- Create individualized proposals for clients to include coverage options, premiums and enrollment guidelines
- Explained coverage options to potential policyholders, answering questions/concerns
- Conducted webinar presentations to provide detailed explanations of policy guidelines and benefits for individuals, families, small businesses
- Analyzed clients’ needs and financial situations to customize insurance plans
Patient Intake Coordinator
Aid in Recovery
04.2016 - 02.2017
- Handled inbound calls
- Worked well with proprietary software to manage daily call loads
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
- Scheduled potential patient's transportation to facility
Sales Associate
Lexington Consumer Advocacy
08.2014 - 04.2016
- Handled inbound calls from interested customers
- Presented information about membership details and purchase advantages
- Worked well with proprietary software to manage daily call loads
- Resolved customer complaints by escalating calls to proper department
Education
Master of Science - CHEMISTRY
SUNY BROCKPORT
Skills
- Multitasking
- Time management
- Call center customer service
- Excellent communication
- Health insurance
- Policy analysis
- Teamwork and collaboration
Timeline
Licensed Health Insurance Agent
USHEALTH Advisors
09.2017 - Current
Patient Intake Coordinator
Aid in Recovery
04.2016 - 02.2017
Sales Associate
Lexington Consumer Advocacy
08.2014 - 04.2016
Master of Science - CHEMISTRY
SUNY BROCKPORT
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