Summary
Overview
Work History
Education
Skills
Timeline
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Julie Walker

Cleveland,OH

Summary

Dynamic Senior Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and insurance billing. Proven track record in enhancing patient satisfaction through exceptional service and effective workflow optimization. Strong problem-solving skills and attention to detail ensure compliance and safety in pharmacy operations, contributing to improved community health outcomes.

Overview

16
16
years of professional experience

Work History

Senior Certified Pharmacy Technician

Walgreens
12.2018 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
  • Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
  • Restocked automated medication dispensing equipment.
  • Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
  • Answered patients' questions and troubleshot prescription issues.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
  • Counted, measured, and compounded medications following standard procedures.
  • Advocated for patients' compliance with medication guidelines.
  • Maintained relationships with physicians.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Registered Pharmacy Technician

Dave’s Markets
02.2009 - 12.2018
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
  • Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
  • Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
  • Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
  • Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
  • Contributed to successful regulatory inspections by following all policies related to controlled substances handling procedures and documentation requirements.
  • Managed medication inventory levels effectively, conducting periodic audits to ensure accuracy and prevent shortages or wastage.
  • Assisted customers in selecting over-the-counter medications, offering guidance on appropriate usage and dosages.
  • Consistently met established productivity goals while maintaining strict adherence to quality standards for medication preparation and dispensing processes.
  • Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.

Education

High School Diploma -

Carl F Shuler
Cleveland, OH
06.2008

Skills

  • Problem-solving skills
  • Immunization administration
  • Insurance billing
  • Insurance verification
  • Medication dispensing
  • Maintaining records
  • Pharmaceutical calculations
  • HIPAA compliance
  • Workflow optimization
  • Drug inventory control
  • Team collaboration
  • Pharmacology expertise
  • Pharmacy operations
  • Attention to detail
  • Certified pharmacy technician (cpht)
  • Interpreting and processing medication orders
  • Heartsaver first aid CPR AED (first aid CPR AED)
  • Certified pharmacy technician

Timeline

Senior Certified Pharmacy Technician

Walgreens
12.2018 - Current

Registered Pharmacy Technician

Dave’s Markets
02.2009 - 12.2018

High School Diploma -

Carl F Shuler

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Julie Walker