Julie Ward
Kissimmee,FL
Summary
Successful Customer Care Agent with 20+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
26
26
years of professional experience
Work History
Personal Assistant
Muna Mohammed
08.2020 - 06.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Customer Care Representative
Mark Travel
02.1998 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
No Degree - Medical Office Specialist
Valencia College
Orlando, FL12.2021
GED -
George Wingate
Brooklyn, NY12.1991
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Problem Solver
- Strong Communication Skills
- Attention to Detail
- Transferable Skills
Timeline
Personal Assistant
Muna Mohammed
08.2020 - 06.2024
Customer Care Representative
Mark Travel
02.1998 - 08.2020
No Degree - Medical Office Specialist
Valencia College
GED -
George Wingate