Julie Ward
Independence,KY
Summary
Seasoned Property Manager with a proven track record at Ackermann Group, enhancing operational efficiency and tenant satisfaction. Expert in Yardi and Microsoft Office, demonstrating exceptional communication and problem-solving skills. Achieved significant improvements in occupancy levels and revenue, showcasing a commitment to excellence in property management and customer service.
Overview
14
14
years of professional experience
Work History
Property Manager
Ackermann Group
Florence, KY
01.2022 - 10.2024
- Managed operations at a 300-unit apartment community in Florence, Kentucky.
- Overseeing all operations, including leasing, maintenance, capital improvements, budget forecasting, budget variances, reporting, collection of rents, collection of delinquency, evictions, vacancy, marketing, lease renewals, service contracts, and expense control.
- Conducted daily team meetings to outline priorities and allocate resources efficiently.
- I am team-driven and believe in developing, mentoring, and leading a high-performing, cohesive team.
- Consistently offered outstanding customer interaction while communicating effectively with residents and prospective renters.
- Boosted renewal retention, revenue, reputation, and profitability.
- Drove success by implementing effective techniques to enhance closing ratios and occupancy levels.
- Knowledge of Yardi software.
Property Manager
PLK
Covington, KY
09.2018 - 01.2022
- Skilled Property Manager dedicated to providing outstanding property management services.
- Directed daily functions across several locations in a dynamic portfolio.
- Managed rent collection, payment of property expenses, and financial reporting.
- Collaborated daily with prospects to schedule tours, review applications, and finalize leases.
- Mentored and empowered teammates, driving individual growth and goal achievement.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Leasing Consultant
PLK Communities
Cincinnati, OH
06.2018 - 09.2018
- Served as leasing consultant for dual high-traffic sites.
- Maintained strong relationships with prospects, vendors, and team members through customer service.
- Meeting sales and leasing goals while improving resident satisfaction rates.
- Provided professional tours of apartments, townhomes, amenities, and the surrounding community.
- Addressed maintenance needs and resolved tenant issues.
- Fostered collaborative relationships between tenants and vendors.
- Demonstrated exceptional communication skills.
- Organized community functions while managing external marketing efforts effectively.
Custodian of Records / Administrative Assistant
Robert Half/ St. Elizabeth Healthcare
Hebron, KY
01.2016 - 06.2018
- Processed itemized statements for patients, lawyers, and insurance companies.
- Managed fax transmissions, mail deliveries, and document scanning.
- Knowledgeable about Epic software.
- Processed applications for patients, handled medical loans, and write-offs for patients' accounts.
- Compliant with all HIPAA standards.
Medical Billing Specialist
Dr.Ward & Associates
Florence, KY
08.2010 - 12.2016
- Organized schedule for doctors in a busy optometry office.
- Medical billing, payroll, handling patient accounts, processing and filing paperwork, greeting patients and vendors, scheduling appointments, and handling marketing for busy optometry offices.
- Knowledgeable in computers, specialized software, and coding insurance forms accurately for billing.
- Maintained the highest customer service and privacy for patients and staff.
Education
High school or equivalent -
Centreville High School
Centreville, VA05.1992
Skills
- Fair Housing Regulations
- Yardi
- Accounts Payable
- Resman Software
- Leasing and sales
- Customer Service Experience
- Exceptional oral and written communication skills
- CRM Software
- Property Management Expertise
- Complex Problem Solving
- Microsoft word
- Microsoft excel
- Microsoft Office
- Rent Cafe
Timeline
Property Manager
Ackermann Group
01.2022 - 10.2024
Property Manager
PLK
09.2018 - 01.2022
Leasing Consultant
PLK Communities
06.2018 - 09.2018
Custodian of Records / Administrative Assistant
Robert Half/ St. Elizabeth Healthcare
01.2016 - 06.2018
Medical Billing Specialist
Dr.Ward & Associates
08.2010 - 12.2016
High school or equivalent -
Centreville High School
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