Summary
Overview
Work History
Education
Skills
Timeline

Julie Ward

Saratoga Springs,UT

Summary

Dynamic Patient Service Representative with extensive experience at Intermountain Healthcare, excelling in customer service and HIPAA compliance. Proven track record in enhancing patient satisfaction and streamlining appointment scheduling, while effectively managing insurance verification and payment collection. Known for compassionate support and conflict resolution, fostering trust and positive relationships with patients and staff.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Intermountain Healthcare
09.2016 - 08.2025
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Software to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.

Education

General

Granger High School , West Valley City, UT
1979

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Payment collection
  • Scheduling appointments
  • Medical terminology
  • Patient greeting
  • Eligibility determination
  • Medical insurance
  • Data entry proficiency
  • Document filing
  • Conflict resolution
  • Reception management
  • Medical billing
  • Patient education
  • Interpreting physician orders
  • Medicaid
  • Electronic health records
  • Phone etiquette
  • Healthcare industry
  • Patient follow-up
  • Queue management
  • Check-in coordination

Timeline

Patient Service Representative - Intermountain Healthcare
09.2016 - 08.2025
Granger High School - , General

Similar Profiles

CREATE PROFILE
Julie Ward