Julie Welch

• Offered assistance to customers and team members, assessing needs and maintaining current knowledge of consumer preferences.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Trained team members in successful strategies to meet operational and sales targets.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Provided strong service to customers and team members.
• Trained numerous associates to develop into productive team members with excellent product knowledge, as well as supported other departments with mentorship.
• Processing quotes within 24-48 hours that varied between $100.00-200,000.00.
• Placing same day orders.
• Receive freight quotes, expedites and special deliveries.
• Learned many new roles, for example customer support, working on returns and credits.

I handled a large volume of incoming calls from medical offices. A single person in the solution center would receive anywhere from 40-70 calls a day. These types of calls could be a wide range of situations:
• Processing orders, both standard and customized items.
• Assisting with after sale issues, which would include processing credits and providing research details.